Tom Mims
Caldwell,ID
Summary
Dynamic content moderator with proven success at Teleperformance, enhancing platform safety through proactive trend identification and efficient content review. Skilled in content management and cultural awareness, I foster user satisfaction and improve internal processes, ensuring a high-quality online experience. Committed to excellence in customer engagement and problem-solving.
Overview
25
25
years of professional experience
Work History
Content Moderator
Teleperformance
07.2024 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Sales Associate
Walmart
05.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Macy’s
04.2000 - 05.2023
Education
High School Diploma - Gender Studies
North High
Torrance, CA06.1982
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Assertiveness
- Online research
Timeline
Content Moderator
Teleperformance
07.2024 - Current
Sales Associate
Walmart
05.2023 - 06.2024
Sales Associate
Macy’s
04.2000 - 05.2023
High School Diploma - Gender Studies
North High