Tom Nicoly
Durango,CO
Summary
Love to work. Love to make friends. Love to connect with guest and give a genuine interaction. Absolutely love to give the wow factor to those around me.
Unyielding ability to follow through with every guest to make a personal connection. On stage presence and ability to build a positive moral with coworkers and guest.
I was born in the hospitality business. My "guest come first mentality " puts me in a position to be true to myself and genuine with all my interactions.
Strong, casual drive, for feedback with my guest builds my confidence and helps "root" me in the work place
Overview
16
16
years of professional experience
Work History
Bartender
Burger Theory
08.2018 - 05.2024
- Served high customer volumes during special events, and nights
- Build customer retention from locals and hotel regulars. Increased local guest retention to 50%
- Average liquor sales was 40% to 50% consistently
- Positive cash flow through. 100% accuracy on all pours
- Trustworthy. My guest love me for my work ethics. My ownership mentality. And my integrity.
- Personal drive to network with my guest and strive for that personal connection.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, food and liquor orders, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager
TGIF Fridays
08.2008 - 08.2018
- Managed Bartender Championship. Executed Barflair. Serving drinks with style and charisma.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Fire Science - Fire Prevention And Safety Technology
Madison Area Technical College
Madison, WI05.2002
High School Diploma - Liberal Arts And General Studies
Madison Memorial High
Madison, WI1998
Skills
- Strong work drive I do not miss shifts
- Strong multitasking
- Superior Customer Service
- Liquor, beer, and wine knowledge
- Highly, Highly reliable
- Clear and effective communication
Timeline
Bartender
Burger Theory
08.2018 - 05.2024
Bar Manager
TGIF Fridays
08.2008 - 08.2018
Fire Science - Fire Prevention And Safety Technology
Madison Area Technical College
High School Diploma - Liberal Arts And General Studies
Madison Memorial High
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