Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Timeline
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Tom Ortiz

San Antonio,TX

Summary

Having served the esteemed community of San Antonio, Texas, I have developed a strong sense of compassion and empathy. This experience has honed my interpersonal skills and commitment to delivering exceptional service. I deeply appreciate the diverse needs and backgrounds of individuals, which I am eager to leverage in future endeavors.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Mortuary Assistant

Olinger Saenz Mortuary
08.2020 - Current
  • Assisted in the respectful transport of remains from hospitals or homes to the funeral home, adhering to proper protocols.
  • Demonstrated cultural sensitivity when working with diverse clientele, adapting services to honor unique customs and traditions as requested by clients.
  • Actively participated in continuing education opportunities to stay current on best practices within the funeral service profession.
  • Provided exceptional customer service by remaining attentive to the needs and concerns of grieving families throughout all stages of the funeral process.
  • Maintained a clean and orderly mortuary environment, ensuring optimal conditions for embalming and preparation processes.
  • Promoted a safe work environment through strict adherence to OSHA guidelines on chemical handling and storage in the mortuary setting.
  • Recognized opportunities for process improvements within the mortuary operation, implementing changes that resulted in increased efficiency without compromising quality of care provided to clients.
  • Collaborated with local clergy, musicians, florists, and other service providers to ensure seamless coordination of memorial events.
  • Prepared deceased individuals for visitations and services by performing tasks such as dressing, cosmetology, and casketing.
  • Enhanced client satisfaction by providing compassionate and professional support during funeral arrangements.
  • Conducted regular inspections of preparation room equipment to ensure proper functioning and maintain compliance with industry regulations.
  • Coordinated logistics for funerals, including transportation arrangements, schedule coordination with clergy or celebrants, and facility setup/teardown efforts.
  • Collaborated with funeral directors to plan and execute personalized services for grieving families.
  • Handled sensitive client information discreetly and responsibly, maintaining strict confidentiality in accordance with industry standards.
  • Facilitated timely completion of necessary paperwork for death certificates, permits, insurance claims, and other documentation related to end-of-life matters.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Completed death certificates, burial permits and other legal documents for families.
  • Improved appearance of remains with use of cosmetics.
  • Arranged clergy, music and other service details for clients.
  • Managed timing of floral deliveries for multiple services per day.

Funeral Attendant

Hardin Mortuary Services
03.2021 - 08.2023

Dedicated member of the Hardin Mortuary Services team, providing compassionate support to families during their most challenging moments. Skillfully handling the delicate task of respectfully transferring the deceased from local residences, hospitals, nursing homes, and responding to on-scene calls. Confidently operating the hearse and other funeral vehicles to ensure seamless funeral services.

  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Drove company vehicles to transport remains or families to services.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Provided personal assistance, emotional support and personal care to clients.
  • Used Software and Software to create and print tribute cards, guest books and prayer cards.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Improved family satisfaction by providing compassionate and attentive assistance during funeral services.
  • Assisted in managing funeral home operations, contributing to overall business success and growth.
  • Played an instrumental role in organizing military honors ceremonies, paying tribute to fallen service members who dedicated their lives to our country''s protection.

Mortuary Transporter

Alamo City Mortuary Services
03.2012 - 03.2022
  • I assisted Alamo city mortuary with first call removals that included medical examiner & local funeral home calls
  • My duty was to clean and maintain the work area at all times
  • Whatever the removal techs needed I would stock & support them with needed equipment to successfully transport the deceased in a dignified & respectful manner along with following biohazard protocols
  • I currently remain in good standing with Alamo City Mortuary & can use them for references
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Upheld compliance with federal, state, and local regulations governing commercial transportation operations.

Education

Graduated HS - Student

William Howard Taft Senior High School
San Antonio, TX

Skills

  • Cleaning Experience
  • Detailing
  • Custodial Experience
  • Mortuary Management
  • Funeral Attending
  • Commercial Cleaning
  • Sales
  • Serving
  • Sanitation
  • Supervising experience
  • Customer service
  • Time management
  • Janitorial experience
  • Communication skills

Certification

Driver's License

Additional Information

Professional communication skills., Knowledge of current federal, state and local regulations related to the funeral industry.

Assessments

  • Cleaner fit, Proficient, 10/01/23
  • Work style: Reliability, Proficient, 05/01/22

Personal Information

Willing To Relocate: Anywhere

Timeline

Funeral Attendant

Hardin Mortuary Services
03.2021 - 08.2023

Mortuary Assistant

Olinger Saenz Mortuary
08.2020 - Current

Mortuary Transporter

Alamo City Mortuary Services
03.2012 - 03.2022

Graduated HS - Student

William Howard Taft Senior High School
Driver's License
Tom Ortiz