Summary
Overview
Work History
Education
Skills
Timeline
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Tom Pavlak

Leroy,Ks

Summary

Decisive, action-oriented and results focused professional offering many years of Information Technology Development, Management and Project Management. Driven by new challenges with a desire to be successful in all endeavors. I have lead IT development groups in the past, my experience in IBM/Kyndryl has prepared me even more. I am ready to take on new responsibilities and use everything in my power to be successful. History of complete re-designs of Legacy systems including Software, Hardware and network requirements to meet current standards and allow future upgrade paths. Co-Author of 5 US patents for the Agriculture Industry utilizing GPS technology Introduced new and innovative ideas to expand a Retail POS (point-of-sale) into the mobile market to increase profit options.

Overview

19
19
years of professional experience

Work History

Senior Lead Infrastructure Specialist

Kyndryl
01.2020 - Current
  • As a member of the US Bridge and Automation Team:
  • Work with Accounts to set up Automations with Ansible Tower
  • Primary lead for Event/Incident automation(s)
  • Configured github and playbooks specific to each customer
  • Driving force to increase in Corrective Closure % and playbook efficiency.
  • Train accounts how to use reporting to their advantage ie. AIOPS – NEXT and Ansible
  • Complete configuration – Setting up matchers to incoming alerts.
  • Setting up playbook configurations to do more to achieve Corrective Closure via REGX expressions
  • AIC scans, SRM, SSLcert and all other feature playbooks
  • Trouble shoot issues and assist any account where needed.
  • Worked with all NA accounts on basic troubleshooting of things Automation.
  • Was the lead focal for all Tower/CAFC onboarding to NA3,4 AND US2 Towers
  • Drive documentation for new development:
  • Requirement/SOP document creation to further assist the dev team.
  • Created new Incident playbooks to continue to drive costs down for account teams
  • Dynamic Unix patching for a large US restricted account
  • Created tickets in aha to improve Automations, including reporting and how those are calculated.
  • Requested improvements to AIOPs data and reporting to included additional details for accounts and customers to make better business decisions.
  • High level of experience in AIOPS, Ansible Tower, GITHUB and NEXT, and a complete understanding of how these all interact and work together.
  • Optimized system performance by regularly monitoring key metrics and making necessary adjustments to configurations.

Deployment Manager for Dynamic Automation

IBM/Kyndryl
01.2018 - 01.2020
  • PM Lead for migrations to Ansible Tower for 150 accounts
  • Worked with 30+ Accounts to improve remediation of incidents by:
  • Spearheaded efforts to automate repetitive tasks in the deployment process, freeing up valuable time for team members to focus on higher-value activities.
  • Based on ticket types, design automations to increase remediation by customizing content
  • Worked with account Chief Architects to design data flows to and from the new network
  • Worked mainly on US only restricted accounts
  • Coordinates service restoration activities across multiple competencies and service lines, interface with the up-line managers and account executives
  • Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout the organization.
  • Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.

SAM - SDM (Storage, Backup and Recovery) Security Focal, DPE Delegate

IBM
01.2013 - 01.2018
  • Work as an account team member to drive Problem/Change management, policies and procedures using ITIL guidelines.
  • Coordinates service restoration activities across multiple competencies and service lines, interface with the up line management as well as communicate with account team and the customer.
  • Primary escalation manager with ownership for the resolution of major incidents, crit-sits and RCAs
  • Manage all calls and ensure the correct players are involved to correct the situation and reduce down time.
  • SLA and Key Measurement SME
  • Communicate to teams as well as customer using predictive analysis the current state of attainment.
  • Created desk procedures for IBM teams to understand and follow as it relates to SLA’s and KM’s.
  • Perform trending of outages
  • Participates in technology evaluations and proposes solutions to proactively prevent outages.
  • Managing Global resources to maintain storage and backup needs for the client across the US
  • Manage Security Audits for all infrastructure systems.
  • Performed CHD/CHIP, MIRA/MSAC updates monthly as well as represented the account in all monthly and quarterly sector executive calls.
  • Responsible for all RISK letter refreshes, updates and creations as needed
  • Responsible for GSD to CSD conversion and refresh. Tech spec review and customer acceptance.

Resource Manager (Columbia Mo DDC)

IBM
01.2012 - 01.2013
  • Work as an extension of each pool manager ensuring the following:
  • Pool FTE to resource balance was/is correct
  • Maintain spreadsheets and ensure data synced up with DB
  • Assist with creation of Staffing Plans, Open Seats and Metros
  • Ensure proper procedures are followed related to attritions and requesting back fills
  • Managed all Subk resource targets for the DDC
  • Ensured the center hit or exceeded executive targets for Subk avg weekly spend
  • Implemented work schedule reduction schedule to all managers
  • Assisted managers with onboarding of contractors, CSA, Bond etc.
  • Provided Senior management with monthly/weekly reporting
  • Worked with account teams to ensure they were aware of procedures for bringing FTE to the DDC and how to create staffing plans, Open Seats.
  • Utilized Cognos to create specialized reports such as Claim to FTE analysis

Advisory Project Manager

IBM
01.2011 - 01.2012
  • Managed multiple global RFS and complex projects for an IBM client with 40k users including but not limited to:
  • Global Sametime upgrade/refresh
  • Including servers and software
  • Blackberry (BBES) refresh
  • Domino (Email Server(s)) refresh
  • Global primer security upgrade
  • Desktop security transition
  • Singapore Data Center – From scratch installation
  • Created a new presence in 120 days
  • Included servers, software, BUR, ST and ancillary items
  • Worked with and coordinated resources globally to attain success.
  • Worked with IBM and client resources globally (India, Manila, China, Singapore, England, Poland) to achieve success
  • Ensured the correct resources were aligned to perform tasks on time and budget.
  • Managed change management related activities for each project

Manager of POS Development

MBS Textbook Exchange
01.2007 - 01.2011
  • Responsible for all projects related to the development of the Retail Point of Sale system for the college bookstore industry.
  • Coordinated with Barnes & Noble college booksellers on a Multi-million dollar project to create a unique Windows based POS system for the college bookstore industry to replace the existing 4690 POS system. Total 1500 stores 8000 lanes of POS.
  • Complete responsibility for the MBS portion of the project 600 stores and 3500 lanes.
  • Created a SRS and baseline to meet the requirements of the industry, and customer specific needs.
  • Coordinated with AJB Software design Toronto Canada to develop the Payment portion of the system
  • Coordinated with Cornell Mayo Associates of NJ on the POS portion of the system
  • Coordinated with IBM on the Encryption portion of the system as well as the Hardware
  • Wrote Test cases and test plans, created baseline goals to ensure QA was properly completed
  • Responsible for selecting vendors and partners for all software and hardware decisions
  • Defined requirements for network infrastructure
  • Defined requirements for all 3rd party interfaces:
  • Credit card Authorizers
  • Campus card Authorizers
  • Gift card Authorizers
  • Responsible for all payment card security audits to ensure the product complied with VISA and PA-DSS Mandates
  • Defined Requirements and took to Market an entirely new mobile POS mobility suite utilizing ipods, tablet pcs, and wireless infrastructure as well as 3g networks.
  • Defined all interfaces to back office I-series applications to ensure data and sales reports and inventory updates.
  • Defined Requirements for all Hardware replacements including, POS Server, Registers as well as any opportunity to convert or upgrade existing hardware.
  • Complete Responsibility for vision and direction of software and hardware choices, including procurement of new line of hardware.
  • Utilized VISO, MS Project and Power point to give complete status updates to different Audiences such as, Executive, Technical, QA and Customer levels.
  • Over 4.5 years all projects were completed on time, within scope and a managed budget. Implementations and deployments are ongoing.

Education

Completed Professional Development - Visual FoxPro 7.0

Lead Associates
Indianapolis, IN
01.2006

Completed Professional Development - Java Training

Sun Micro Systems
Boulder Colorado
01.2009

Completed Professional Development - Unix Training

Baucom Davis
Indianapolis, IN
01.2008

Completed Professional Development - Private Pilot

Pilot School
Garden City Kansas
12.2001

Skills

  • Network troubleshooting
  • Infrastructure automation
  • Hardware troubleshooting
  • Incident management
  • Performance improvements
  • Deployment coordination
  • System performance analysis
  • Operating system expertise
  • Application deployment
  • Project management
  • User support

Timeline

Senior Lead Infrastructure Specialist

Kyndryl
01.2020 - Current

Deployment Manager for Dynamic Automation

IBM/Kyndryl
01.2018 - 01.2020

SAM - SDM (Storage, Backup and Recovery) Security Focal, DPE Delegate

IBM
01.2013 - 01.2018

Resource Manager (Columbia Mo DDC)

IBM
01.2012 - 01.2013

Advisory Project Manager

IBM
01.2011 - 01.2012

Manager of POS Development

MBS Textbook Exchange
01.2007 - 01.2011

Completed Professional Development - Visual FoxPro 7.0

Lead Associates

Completed Professional Development - Java Training

Sun Micro Systems

Completed Professional Development - Unix Training

Baucom Davis

Completed Professional Development - Private Pilot

Pilot School

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