Tom Picazo
Austin,TX
Summary
A former educator with a history in sales and customer service that includes high levels of interpersonal communication. Highly-motivated and proficient in problem-solving, as well as conflict resolution. Experience with high-stress, fast-paced environments and equipped to handle them.
Overview
12
12
years of professional experience
Work History
Front of House; Back of House; Bartender; Cook
H-E-B
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Substitute Teacher
Austin Independent School District
09.2022 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
English Teacher / ELL Support Specialist
Akins Early College High School
08.2021 - 05.2022
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Opened lines of communication between students, admin, other teachers, and parents.
- Identified Title 1- related benefits for students.
- Developed training programs.
- Identified conflicts, made plans of action, and implemented resolutions.
- Organized and oversaw conflict resolution among students.
- Spent one-on-one time mentoring students that had higher needs than others in regard to language, behavior, or difficulty understanding subject matter.
- Identified student needs and worked with both students and their teachers to make sure these needs were met.
- Worked with a small team to improve and implement standardized testing in the school.
Concierge
Nokonah Condominiums
08.2020 - 01.2021
- Scheduled contractors, move-ins, and inspections. Monitored and controlled the flow of contractors and residents within the building.
- Coordinated communication between residents, building staff, and contractors.
- Trained new employees and retrained current employees.
- Created newsletters for the building.
- Monitor several cameras, draft incident reports and passdowns, take resident requests, and keep residents happy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with residents, some VIP, and celebrities, with high degree of respect for privacy.
Insurance Agent
Globe Life Family Heritage
01.2020 - 07.2020
- Personalized face-to-face meetings with clients to find them suitable plans
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Identified clients that would benefit from our services and scheduled meetings.
- Creating individual contracts for clients based on their needs.
Front End
House Park BBQ
08.2019 - 12.2019
- Heavy customer interaction
- Preparing and cooking food
- Opening and closing duties
Sales Agent / Buyer's Agent
Keller Williams Portfolio
08.2015 - 08.2017
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Working to find properties that suit a clients needs and tailoring down the list as expectations change and needs shift.
- Did both sales and leasing for a large luxury real estate firm in Austin.
Concierge
Nokonah Condominiums
04.2012 - 08.2013
- Scheduled contractors, move-ins, and inspections. Monitored and controlled the flow of contractors and residents within the building.
- Coordinated communication between residents, building staff, and contractors.
- Trained new employees and retrained current employees.
- Created newsletters for the building.
- Monitor several cameras, draft incident reports and passdowns, take resident requests, and keep residents happy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with residents, some VIP, and celebrities, with high degree of respect for privacy.
- Scheduled contractors, move-ins, and inspections. Monitor several cameras, draft incident reports and passdowns, take resident requests and keep residents happy.
- Basic clerical and front desk work with a lot of face-to-face interaction with both residents and various contractors.
Education
Associate of Arts - B.A. English
Texas State University
San Marcos, TX05.2019
Skills
- Leadership
- Verbal and Written Communication
- Proficient in basic computer skills (Microsoft Office)
- Developing training
- Presentation Skills
- Teamwork
- Conflict resolution
- Mediation
- Instruction design and training
- Organization and scheduling
Accomplishments
- Coaching youth lacrosse (2015-2016)
- Home Builder in Mexico (2005)
Volunteering:
Timeline
Front of House; Back of House; Bartender; Cook
H-E-B
10.2023 - Current
Substitute Teacher
Austin Independent School District
09.2022 - 10.2023
English Teacher / ELL Support Specialist
Akins Early College High School
08.2021 - 05.2022
Concierge
Nokonah Condominiums
08.2020 - 01.2021
Insurance Agent
Globe Life Family Heritage
01.2020 - 07.2020
Front End
House Park BBQ
08.2019 - 12.2019
Sales Agent / Buyer's Agent
Keller Williams Portfolio
08.2015 - 08.2017
Concierge
Nokonah Condominiums
04.2012 - 08.2013
Associate of Arts - B.A. English
Texas State University
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