Tom Pumphrey

• Developed and maintained knowledge of current sales and promotions.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Achieved and exceeded company defined sales goals.
• Met with customers to discuss and ascertain needs, talor solutions and close deals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Point person for Bridal Registry and corporate gifting..
• Article: Neiman Marcus Registry Musts, According to an Expert
• Anna Weatherly, Baccarat, Bernardaud, Christofle, Daum, Herend, Juliska, Mario Luca Giusti, Mary Jurek, L'Objet, Lalique, Mottahedeh, Royal Crown Derby, Sferra, Simon Pearce, Waterford, William Yeoward

• Maintained key item stock levels and wrote or expedited purchase orders.
• Maintained complete documentation and records of all purchasing activities.
• Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
• Forecasted purchasing trends and improved merchandising strategies.
• Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Traveled frequently to markets domestically and internationally to find style trends and refresh inventory with the most intriguing products.
• Developed long lasting relationships with clients, designers, vendors and coworkers.
• Baccarat, Buccellati, Georg Jensen, Gien, Mont Blanc, Moser, Rosenthal, St. Louis, Simon Pearce,, Stationery, Textiles, Bedding, Holiday and Epicure

Resources: Meissen, Herend, Boehm, Halcyon Days, Connisseur of Malvern, Franz Bermann