Summary
Overview
Work History
Education
Skills
Timeline
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Tom Robertstad

Dallas,TX

Summary

I have a unique background in both customer success and education. In customer success, I worked with a variety of clients, learning their specific needs and explained how our product suite can fulfill those needs. As a headmaster, I managed up to 15 direct reports, built curriculum, and communicated the benefit of our school and what value it can add to our students and their families.

Overview

8
8
years of professional experience

Work History

Headmaster

Lakewood Presbyterian School
09.2022 - Current
  • Researched and incorporated educational trends and instructional strategies to optimize education effectiveness.
  • Drove forward the mission and vision of our school, equipping our students to be successful in whatever path they pursue.
  • Developed strong community partnerships to enhance educational opportunities and resources for students.
  • Managed staffing decisions based on individual strengths, fostering a cohesive team of educators dedicated to student success.
  • Oversaw budget management and resource allocation to ensure efficient use of funds for optimal student success.
  • Taught several middle and high school classes, including Latin and Math.

Assistant Headmaster

Lakewood Presbyterian School
08.2019 - 09.2022
  • Coordinated fundraising efforts and events which led to generous giving and increased parent participation.
  • Supported instructors in handling disruptive students and worked routinely with said disruptive students to strive for better behavior.
  • Streamlined internal processes with instructors and other administrators which resulted in increased efficiency.
  • Developed, coordinated, and participated in after-school electives and activities.

Customer Success Manager

KIBO Commerce
05.2017 - 08.2019
  • Built relationships with key clients in a B2B setting.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Assisted clients in escalating issues or interruptions in service so that a resolution could be quickly reached.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.

Education

Master of Arts - Biblical And Theological Studies

Belhaven University
Jackson, MS
12-2022

Bachelor of Arts - Integrative Studies: Business, Economics, And EADP

University of North Texas
Denton, TX
12-2016

Skills

  • Strategic leadership
  • Staff management
  • Administrative leadership
  • Classical education
  • Problem-solving
  • Expert communicator
  • Resource allocation

Timeline

Headmaster

Lakewood Presbyterian School
09.2022 - Current

Assistant Headmaster

Lakewood Presbyterian School
08.2019 - 09.2022

Customer Success Manager

KIBO Commerce
05.2017 - 08.2019

Master of Arts - Biblical And Theological Studies

Belhaven University

Bachelor of Arts - Integrative Studies: Business, Economics, And EADP

University of North Texas

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Tom Robertstad