Tom Ross
Urbandale,IA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
Work History
Director of Bakery Operations/District Supervisor
Fareway Stores, Inc.
02.2024 - 11.2024
- Managed operations for 14 bakeries supplying over 130 stores with bakery products.
- Grow sales and profit of the bakeries through product innovation, sampling and expanding our satellite store offerings.
- Secured continuous quarterly growth in profit margins, sales volume, units distributed, and client numbers.
- Gained an additional $1,011,000 in sales revenue over the prior year's Q4 performance.
District Supervisor
Fareway Stores, Inc.
08.2011 - 11.2024
- Coordinated the operation of multiple properties simultaneously, overseeing more than 1,000 staff members.
- Guided individuals on their journey towards managerial positions.
- Completed partial to full remodels of 34 locations
- Opened 4 new stores on my own and helped at several others over the years.
- Supported stores in achieving goals through strategic analysis and optimal product placement.
- Acted as the liaison between stores and corporate office.
- Maintained effective communication with managers while overseeing corporate projects.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
Store Manager
Fareway Stores, Inc.
08.2007 - 08.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Applied Science - Accounting And Business Management
Hamilton Business College
Cedar Rapids, IASkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Creativity and innovation
- Project coordination
- Rules and regulations
- Charismatic leader
- Partnerships and alliances
Accomplishments
I was selected to be on the Real Estate committee at Fareway Stores, Inc. During my time on this committee I was involved in the planning of new locations, determining best type of store to build, examining customer flow and traffic. Also involved in deciding on rebuilding or remodeling older units. Due to my position in the bakery, I was tasked with deciding if new locations would be able to be serviced by an existing bakery or if we will need to build a store with a bakery in it.
Timeline
Director of Bakery Operations/District Supervisor
Fareway Stores, Inc.
02.2024 - 11.2024
District Supervisor
Fareway Stores, Inc.
08.2011 - 11.2024
Store Manager
Fareway Stores, Inc.
08.2007 - 08.2011
Associate of Applied Science - Accounting And Business Management
Hamilton Business College
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