Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Industry Experience
Awards
Generic
Tom Santoro

Tom Santoro

Product Manager
Laguna Niguel,CA

Summary

Experienced with product development, market analysis, and lifecycle management. Utilizes cross-functional collaboration to drive product success and adaptability to changing market needs. Strong understanding of strategic planning and execution to achieve business objectives. Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Product Manager – Cash Management

Sage Intacct
10.2021 - Current
  • Responsible for the global product strategy of Sage Intacct's Cash Management feature, used to manage over 400k bank accounts, and as a subject matter expert for the hospitality vertical.
  • Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
  • Create buy-in for the product vision both internally and with key external partners.
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Drive product launches, including working with the public relations team, executives, and other product management team members
  • Led cross-functional teams to define product vision and roadmap aligned with customer needs.
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by meeting with customers to solicit feedback on company products and services
  • Developed strategic product plans, prioritizing features based on market analysis and user feedback.

Project Manager – Accounting Operations

Zillow Group
01.2021 - 10.2021
  • Perform project and change management to support requests from cross-functional teams that require changes to multiple systems.
  • Developed and implemented project management processes to enhance team efficiency.
  • Led cross-functional teams to deliver projects on time and within budget.
  • Harmonize an approach for the intake of system changes. This includes the quantitative process of scoring and prioritizing changes across multiple teams.
  • Using Asana, created a centralized portal of changes with phase gates and capacity planning that ultimately is displayed in a dashboard. This allows Managers and Directors to anticipate the pipeline of pending system changes while minimizing their time by 2 to 3 hours per month.
  • Manage the launch of system changes to support the timely release of new and updated products. Team members are better prepared to support changes and meet SOX and GAAP requirements.
  • Monitor and report on changes that require the evaluation of 606 revenue recognition and the related SOX compliance.
  • Introduced an Agile approach to the Accounting Operations team of collaborating and completing the required testing of system changes. This increased team output by 100%.

Product Manager – Accounting Solutions

Restaurant365
07.2018 - 01.2021
  • Responsible for the Accounting product roadmap.
  • Analyzed metrics to measure product performance, increasing user efficiency by 33%.
  • Conduct customer interviews to document requirements and confirm opportunities.
  • Design solutions by creating user story mapping and wireframes.
  • Prioritize a backlog and manage development sprints.
  • Launch new features and products.
  • Manage both onshore and offshore Development teams.
  • Led product development lifecycle, enhancing operational efficiency and customer satisfaction.

Senior Project Manager and Portfolio Manager

Columbus A/S
07.2014 - 01.2018
  • Promoted to Portfolio Manager – Microsoft Dynamics. Responsible for over 100 projects. Created a reporting tool that estimated the pipeline of expected revenue and required resources.
  • Developed and implemented project management methodologies to enhance operational efficiency.
  • Mentored junior project managers, fostering professional growth and skill development.
  • Increase the quality of our consulting work and thus reduced the customer credits by 90% by introducing Project Management standards to a struggling division.
  • Founding member of a supportive PMO (Project Management Office). Created Statements of Work, Project Management Plans, Network Diagrams with WBS, Project Status Reports, Risk Registers, Budget vs Actual breakdowns and Project Closure Reports.
  • Provided training and motivation to a team of Project Managers.

Project Manager and Business Solution Architect

Tribridge
06.2012 - 06.2014
  • Successfully managed over 200 projects regarding the client’s IT business process improvements.
  • Monitored project progress and adjusted plans as necessary to meet changing requirements.
  • Developed project plans, timelines, and resource allocation strategies for successful execution.
  • Established risk management protocols to identify and mitigate potential project challenges.
  • Planned, designed, and scheduled phases for large projects.
  • Accountable for the successful Microsoft certification of 20 consultants by creating an onboarding boot camp.
  • Successfully managed troubled projects and preserved over $1MM in revenue.
  • Completed business needs assessments that resulted in the client’s saving hundreds of thousands of dollars.
  • Architected solutions that often started with vague requirements and multiple constraints.
  • Developed comprehensive project plans, outlining scope, timelines, and resource allocation.

Owner and Project Manager

NeuLogics Inc
07.2007 - 06.2012
  • Company Overview: Founded the company and became a Microsoft Partner. NeuLogics provided business consulting and technology solutions. This business was sold in 2012 to Negotium Technologies of Canada.
  • Managed all projects of the business.
  • Built the company from the ground up.
  • Business development that resulted in securing clients like Mitsubishi Cement Corporation, Regent Entertainment Media, and Yorba Linda Water District.
  • Diversified into non-Microsoft solutions to add new channels of revenue and cross-selling opportunities.

Education

Bachelor of Science - Business Administration Accounting

California State University - Northridge
Northridge, CA
05.1988

Skills

  • Agile, Scrum & Waterfall Project Management Methodologies
  • GAAP Accounting
  • ERP Systems – Microsoft Dynamics & Sage Intacct
  • Project planning
  • Product lifecycle management
  • Product roadmaps
  • Data-driven decision making
  • Agile software development
  • Prioritization and execution
  • Team Lead and Mentor
  • Requirements Gathering and Prioritization
  • Experience with - Jira, Confluence, Aha!, Moqups, Microsoft Excel, Project and Word
  • Extensive Project Documentation
  • Product strategy
  • Product development
  • Stakeholder communications

Affiliations

  • Project Management Institute

Certification

  • PMP – Project Management Professional
  • Microsoft Dynamics ERP – Certified Master
  • Microsoft SQL Administration


Timeline

Product Manager – Cash Management

Sage Intacct
10.2021 - Current

Project Manager – Accounting Operations

Zillow Group
01.2021 - 10.2021

Product Manager – Accounting Solutions

Restaurant365
07.2018 - 01.2021

Senior Project Manager and Portfolio Manager

Columbus A/S
07.2014 - 01.2018

Project Manager and Business Solution Architect

Tribridge
06.2012 - 06.2014

Owner and Project Manager

NeuLogics Inc
07.2007 - 06.2012

Bachelor of Science - Business Administration Accounting

California State University - Northridge

Industry Experience

  • Restaurant / Hospitality
  • Manufacturing and Distribution
  • Not for Profit

Awards

Won the “Kevlar” award for successfully managing and saving difficult projects.

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