Tom Sawyer
Zephyrhills,FL
Summary
Highly motivated professional with thirty years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager, leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Business Owner/Operator
The Chowder House Restaurant
Zephyrhills, FL
03.2010 - Current
- Made financial and logistics decisions in best interest of company.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Improved company's quality and productivity by streamlining systems and processes.
Assistant Vice President
Bank of America
Kennesaw, GA
06.1999 - 11.2009
- Trained, developed and supervised teams of twenty employees with Customer Satisfaction, Customer Marketing and Fraud Prevention.
- Supported senior leadership by reviewing and prioritizing strategic loss prevention initiatives.
- Mitigated business risks through frequent fraud and proactive action plans.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Monitored phone calls to provide feedback and coaching.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
High School Diploma -
06.1988
- 1984-1988 - Honor Roll
- Top Ranked: 1%
- 3.9 GPA
- Member of National Honor Society, 1984-1988
- Student Government President 1987, 1988
Skills
- Operations Management
- Inventory Control
- Personnel Management
- Marketing Campaign Development
- Staff Management
- Training and Development
- Coaching and Mentoring
- Team Collaboration and Leadership
- Attention to Detail
- Issue Resolution
- Employee Training
Timeline
Business Owner/Operator - The Chowder House Restaurant
03.2010 - Current
Assistant Vice President - Bank of America
06.1999 - 11.2009
Belfast Area High School - High School Diploma,
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