Tom Stephens
Orlando,Florida
Summary
Dynamic professional with proven strengths in customer service, team coordination, and administrative support. Expertise in resolving inquiries and enhancing operational efficiency. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
1
1
year of professional experience
Work History
Assistant General Manager
Truro Golf Club
Truro, Cornwall
04.2025 - 08.2025
- Supported daily operations by coordinating schedules and staff assignments.
- Contributed to customer service by addressing inquiries and resolving issues promptly.
- Provided administrative support by preparing reports and managing correspondence.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Helped team develop specialized projects, events and promotions.
Assistant Bar Manager
Truro Golf Club
Truro, Cornwall
05.2024 - 08.2025
- Assisted in managing daily bar operations and staff scheduling.
- Monitored inventory levels and ordered supplies as needed.
- Trained new staff on customer service and drink preparation standards.
- Supported the development of seasonal drink menus and promotions.
- Handled customer inquiries and resolved complaints effectively.
- Participated in staff meetings to discuss service improvements and training needs.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
Education
Bachelor of Science - Communications
University of Central Florida
Orlando, FL12-2025
High School Diploma -
Truro College
Truro, Cornwall, United Kingdom04-2021
Skills
- Effective communication
- Customer service
- Team building
- Time management
- Problem resolution
- Team leadership strength
- Employee relations
Affiliations
- Prior Member of UCF Golf team
Timeline
Assistant General Manager
Truro Golf Club
04.2025 - 08.2025
Assistant Bar Manager
Truro Golf Club
05.2024 - 08.2025
Bachelor of Science - Communications
University of Central Florida
High School Diploma -
Truro College
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