Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the month numerous times
Languages
Timeline
Generic

Tom Studer

Charles City,IA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and assembly line efficiency, notably at Winnebago Industries. Excelled in fostering customer relationships and streamlining production processes, achieving significant improvements in customer satisfaction and productivity. Skilled in cash handling and teamwork, demonstrating a commitment to excellence and collaborative success.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

21
21
years of professional experience

Work History

Sales Associate

SUBWAY®Restaurants
11.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Assembly Line Worker

Winnebago Industries
03.2013 - 08.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Streamlined assembly line workflow, minimizing bottlenecks and maximizing output.

Sales Associate

SUBWAY®Restaurants
07.2011 - 03.2013
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Assembly Line Worker

Winnebago Industry
05.2004 - 08.2008
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.

Education

Associate of Arts - General Studies

NIACC
Mason City, IA
07-1999

Associate of Science - Accounting And Finance

NIACC
Mason City, IA
05-1999

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Customer needs assessment
  • POS system operation

Accomplishments

Employee of the Month

Perfect Attendance

Employee of the month numerous times

Won Employee of month numerous time due to perfect attendance, willingness to work overtime and lend a hand to anyone in need.

Languages

English
Professional Working

Timeline

Sales Associate

SUBWAY®Restaurants
11.2024 - Current

Assembly Line Worker

Winnebago Industries
03.2013 - 08.2024

Sales Associate

SUBWAY®Restaurants
07.2011 - 03.2013

Assembly Line Worker

Winnebago Industry
05.2004 - 08.2008

Associate of Arts - General Studies

NIACC

Associate of Science - Accounting And Finance

NIACC

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Tom Studer