Thomas Sullivan
Cocoa,FL
Summary
Energetic and highly motivated customer service and sales professional with 8+ years of experience in fast-paced retail and merchandising environments. Skilled in product presentation, client communication, and relationship-based sales. Friendly, knowledgeable, and committed to helping customers make informed decisions. Seeking to bring strong interpersonal skills and sales expertise to Fluent as a Medical Marijuana Sales Consultant.
Overview
9
9
years of professional experience
Work History
Merchandiser / Salesman
Coca-Cola Beverages Florida
11.2021 - Current
- - Manage product placement, rotation, and inventory across multiple store accounts.
- - Build effective visual displays and maintain brand standards.
- - Communicate with store managers to support sales goals and promotional initiatives.
- - Strengthen store relationships through reliability and customer-first service.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Deli Customer Service Representative
Publix Supermarkets
08.2018 - 10.2021
- - Delivered friendly, helpful service in a fast-paced customer environment.
- - Assisted customers with product questions and special requests.
- - Maintained quality, cleanliness, and compliance with food safety standards.
Customer Service Rep / Maintenance / Customer Service Manager
McDonald's
11.2016 - 07.2018
- - Provided excellent customer service in both counter and drive-thru.
- - Trained new employees and coordinated shift flow as Customer Service Manager.
- - Resolved customer concerns with professionalism and patience.
Skills
- - Customer service & patient communication
- - Sales, upselling, and product knowledge delivery
- - Inventory tracking & product rotation
- - Retail merchandising & display building
- - POS systems & basic computer literacy
- - Relationship-building with clients & store managers
- - Calm, professional demeanor in high-volume environments
Timeline
Merchandiser / Salesman
Coca-Cola Beverages Florida
11.2021 - Current
Deli Customer Service Representative
Publix Supermarkets
08.2018 - 10.2021
Customer Service Rep / Maintenance / Customer Service Manager
McDonald's
11.2016 - 07.2018
Cover Letter – Fluent Medical Marijuana Consultant / Sales
- Dear Hiring Manager
- I am excited to apply for the Medical Marijuana Sales Consultant position at Fluent. With extensive experience in customer service, product merchandising, and relationship-based sales, I bring a strong blend of professionalism, enthusiasm, and people-focused service that aligns perfectly with Fluent’s commitment to patient wellness and high-quality care.
- As a Merchandiser/Salesman with Coca-Cola Beverages Florida, I manage multiple store accounts, build product displays, track inventory, and maintain strong relationships with store managers. This role sharpened my sales instincts, my ability to communicate clearly, and my dedication to creating a positive customer experience. I excel in environments where professionalism, education, and trust are key—skills that translate strongly into the cannabis industry and Fluent’s patient-first culture.
- During my years at Publix and McDonald’s, I developed the ability to assist customers with patience, clarity, and attention to detail. Handling high-volume environments taught me to stay calm under pressure while ensuring everyone receives personalized service. I am friendly, outgoing, and committed to helping others—a natural fit for guiding patients through product options and educating them on Fluent’s offerings.
- I am passionate about the medical cannabis field and highly motivated to grow within the industry. I would be proud to represent Fluent and support your mission by providing patients with informed, compassionate service and accurate product knowledge.
- Thank you for considering my application. I look forward to the opportunity to discuss how my experience, attitude, and work ethic can benefit Fluent and its patients.
- Sincerely,
- Thomas Sullivan