Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
TOM TAN
SAINT JOHNS,FL
Work Preference
Summary
Detail-oriented Member Relations Specialist recognized for strong decision-making and adaptability in banking operations. Expertise in loan processing and member account management contributes to increased customer satisfaction and streamlined service delivery.
Overview
19
19
years of professional experience
Work History
Member Relations Specialist
VyStar Credit Union
Neptune Beach, FL
12.2006 - Current
- Assisted members with account inquiries and transaction processing to enhance member satisfaction.
- Collaborated with team members to streamline communication processes, improving service response times.
- Conducted research on member needs to provide tailored product recommendations and solutions.
- Evaluated consumer financial profiles to determine loan eligibility and risk factors.
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Assisted clients in understanding loan products and terms, enhancing customer experience.
- Collaborated with underwriting teams to facilitate timely loan approvals.
- Monitored account activity, identifying potential issues for proactive resolution.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
Education
Bachelor of Science - Accounting
Columbia College
NAS Jacksonville, FL05-2015
Bachelor of Science - Professional Aeronautic Management
Embry-Riddle Aeronautical University
NAS Jacksonville, FL05-2009
Skills
- Fluent in Vietnamese language
- Customer service
- Customer support
- Banking
- Account reconciliation
- Document processing
- Payment processing
- Financial transactions
- Member account management
- Banking operations support
- Shipping and receiving
- Adaptability and flexibility
- Money handling
- Decision-making
- Microsoft office
- Data entry
- Quality control
- Record keeping
Languages
Vietnamese
Professional Working
Timeline
Member Relations Specialist
VyStar Credit Union
12.2006 - Current
Bachelor of Science - Accounting
Columbia College
Bachelor of Science - Professional Aeronautic Management
Embry-Riddle Aeronautical University