Tom Thompson

Developed and managed a team of operations reps based on growing needs of the company. Oversaw all daily operations required to keep business units functional and efficient.

• Monitored budget and utilized operational resources.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Established and monitored quality assurance standards to achieve operational excellence.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Mentored and coached team members to foster productive and engaging work environment.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Interacted well with customers to build connections and nurture relationships.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Managed a team of Carrier Sales Representatives to ensure purchased transportation met customer service requirements and profitability metrics set by leadership.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed accounts to retain existing relationships and grow share of business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Facilitated business by implementing practical networking techniques.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Prepared pricing agreements and contracts to close sales.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Proactively managed client correspondence and recorded tracking and communications.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.