O365
Highly accomplished Help Desk Manager with over 15 years of experience in leading technical support teams and managing complex IT projects within government agencies. Proven track record of delivering exceptional customer service, driving operational efficiency, and implementing innovative solutions to meet organizational goals. Adept at managing multiple concurrent projects, fostering team collaboration, and ensuring seamless integration of new technologies. Skilled in staff development, hiring, and training to cultivate a cohesive and skilled workforce. Excels in identifying and addressing technical issues promptly while maintaining a customer-centric approach. Leveraging strong communication and leadership skills to optimize team performance and exceed service level expectations.
Team Leadership and Development
undefinedIT Infrastructure Library (ITIL) Foundation Certification - AXELOS.
O365