I am a Mechanic, self-taught as I race cars for a hobby I have been doing this i was a teenager I am a jack of all trades and a master of none My experience with Elwell and La Quinta have taught me an extensive array of skills I am also aware of city code standards with inspection and regulations, including but not limited to, fire code, elevator code, building codes, etc
Thomas Wallace
Pleasant Hill
Summary
Dynamic Garage Door Technician with extensive experience at American Garage Door, specializing in damage assessment and repair. Proven ability to enhance customer satisfaction through effective communication and compliance with safety standards. Recognized for implementing efficient service processes, leading to improved response times and increased repeat business.
Overview
21
21
years of professional experience
Work History
Garage Door Installer, Garage Door Maintenance
Jeff Carter
07.2020 - Current
- Diagnosed and repaired garage door systems, ensuring optimal functionality for customer satisfaction.
- Installed various types of garage doors and openers, adhering to industry standards and safety protocols.
- Conducted preventative maintenance on garage door components, reducing future repair needs.
- Trained junior technicians on installation techniques and troubleshooting methods to enhance team efficiency.
- Developed customer relationship management strategies to build trust and ensure repeat business opportunities.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Conducted regular maintenance checks to enhance door performance and longevity.
- Installed residential and commercial garage doors, ensuring proper alignment and functionality.
Maintenance Technician
La Quinta
08.2024 - 10.2025
- Performed routine maintenance on HVAC systems to ensure optimal performance and comfort.
- Conducted inspections of facilities to identify safety hazards and maintenance needs.
- Repaired plumbing fixtures and systems, reducing downtime for guest services.
- Assisted in maintaining inventory of tools and supplies for efficient operations.
- Conducted routine inspections and preventive maintenance on equipment and facilities.
- Responded to service requests and performed repairs promptly, ensuring minimal downtime.
- Utilized hand tools and power tools safely for various maintenance tasks.
- Maintained accurate records of maintenance activities and repairs performed.
- Collaborated with team members to prioritize tasks and ensure efficient workflow.
- Assisted in troubleshooting electrical, plumbing, and HVAC issues effectively.
Maintenance Technician
Denny Elwell Properties
03.2015 - 07.2020
- Collaborated with housekeeping staff to address maintenance requests promptly.
- Executed preventative maintenance schedules to enhance equipment longevity and reliability.
- Responded quickly to emergency repair requests, ensuring minimal disruption for guests.
- Maintained accurate records of maintenance activities and completed work orders efficiently.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Garage Door Technician
American Garage Door
02.2005 - 03.2015
- Streamlined service call processes by implementing a standardized scheduling system, improving response times.
- Led safety training sessions to promote best practices among technicians, resulting in fewer workplace accidents.
- Evaluated new tools and technologies for integration into service offerings, enhancing overall operational effectiveness.
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Increased repeat business through exceptional customer service and followups.
- Developed strong relationships with local vendors to ensure timely delivery of high-quality materials at competitive prices.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
- Participated in regular continuing education courses to stay current on industry knowledge while expanding my expertise as a Garage Door Technician.
Education
High School Diploma -
Saydel High School
Des Moines, IA05-1996
Skills
- Experience in residential settings
- Damage assessment and repair
- Identifying issues
- Ensuring compliance with safety standards
Affiliations
I still have a great relationship with my previous employer, American Garage Door. I do garage door maintenance and repair on the side. They allow me to source equipment and supplies on credit when I do a job. Jeff Carter owns a garage door installation and repair company. He is my mentor. I continue to work for him and learn from him. I work with him intermittently.
Interests
Timeline
Maintenance Technician
La Quinta
08.2024 - 10.2025
Garage Door Installer, Garage Door Maintenance
Jeff Carter
07.2020 - Current
Maintenance Technician
Denny Elwell Properties
03.2015 - 07.2020
Garage Door Technician
American Garage Door
02.2005 - 03.2015
High School Diploma -
Saydel High School