Tom Welch
IT Service And Operations Management
Broomfield,CO
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Development of performance management tools including KPI, CSAT among others. Experience in building high performance teams Developed “service as a product” initiatives, Team player, Solution selling / story telling Vast experience working in cross functional teams.
Prepared to make significant impact in driving business success and fostering team growth.
Overview
23
23
years of professional experience
17
17
years of post-secondary education
Work History
President / Owner
Colorado Cloud Consulting
Broomfield, CO
03.2011 - 01.2025
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management team for optimal performance.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Lead Technical Architect, North America
Panasonic Safety and Security North America
New York, NY
01.2018 - 01.2021
- Collaborate on project plans, using project plans to determine needed skillset, and resources
- Assemble a multi-national team of resources
- Perform solution design product installation and support for clientele in North America
- Support Public Safety and Security (digital security)
- The national and international team worked with the Federal Department of Justice to supply and certify products, procedures and product deliverable during 2 year audit leading to a successful result
- Collaborated with clients to determine project specifications and scope.
- Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
- Developed network and system architecture according to business needs.
- Created comprehensive documentation for system designs, ensuring clarity of purpose and facilitating seamless maintenance activities.
- Collaborated with cross-functional teams to design and implement effective software solutions, resulting in increased customer satisfaction.
- Managed vendor relationships effectively in order to negotiate favorable contract terms and ensure timely delivery of services and products.
- Contributed innovative ideas during brainstorming sessions that led to the successful execution of key initiatives.
- Engineered architecture and infrastructure for users.
- Provided technical leadership to team members during system design.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Participated in strategic planning sessions to align technology investments with organizational goals and objectives.
- Championed knowledge sharing within the team through regular presentations and workshops on emerging technologies, trends, and best practices.
- Evaluated emerging technologies to identify potential areas for growth and innovation within the organization's technical architecture.
- Established robust backup strategies that minimized data loss risks during system outages or failures.
- Set up secure databases and networks.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed and monitored installed systems for highest level of availability.
- Designed and implemented system security and data assurance.
- Evaluated emerging technologies to identify potential areas for growth and innovation within the organization''s technical architecture.
Partner/Operations Manager
Platte River Networks
Denver, CO
01.2002 - 01.2016
- As owner I performed strategic goal setting and organizational structure
- Daily management of 30 employees.
- Directly managed a book of business of 50 clients as CTO, IT manager and trusted advisor.
- Designed and implemented services delivery process and standards.
- Financial overview of client performance and overall financials for the company.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Developed and implemented strategies to enhance partner relationships.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Collaborated with colleagues to confirm task completions and adhere to deadlines.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Prepared and presented reports on status of projects and initiatives both internal and external QBR.
- Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Negotiated favorable terms in high-value contracts, securing significant savings and advantages for firm.
- Oversaw development of cutting-edge products and services, keeping firm competitive in rapidly evolving industry.
- Orchestrated successful merger and acquisition of smaller firms, expanding firm's capabilities and reach.
- Directed firm's marketing and branding efforts, crafting compelling image that attracted top-tier clients.
- Cultivated strong professional network, facilitating opportunities for collaboration and growth.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Education
BS - Speech Communication, Journalism
05.1987 - 01.1992
- Graduated with Honor award in Speech Communication.
- Post Graduate work in Information Technology and Business
- Extracurricular Activities: Intramural sports, reporter for school newspaper
- Theta Xi Member
Certification - Business Growth And Management
05.2003 - 01.2016
- Multi year program focused on Kaizen methodologies and incorporation of these methods in business operations.
- Covering all aspects of business management and operations
- Professional Development: Business development and growth strategies
- Professional Development: Sales and Marketing strategy, development of sales systems
Skills
Leadership
Virtualization
IT Operations
Business Development
CRM
Vendor Management
Story telling sales
Managed Services
Employee Management
Enterprise Software
SaaS
Solution Selling
Project Management
Client Success
Service Delivery
Organizational Design and Build
Consulting
High-Performance Team Building
Cloud Computing
Business process analysis design implementation
Excellent Written and Verbal Skills
Client relationship management
Sales strategy development
Documentation and reporting
Sales negotiation
Strategic planning
Operations oversight
Cost management
Hiring
Performance analysis
Budget development
Preventative maintenance
Profit optimization
Customer service
Time management
Decision-making
Verbal and written communication
Attention to detail
Customer-oriented
Timeline
Lead Technical Architect, North America - Panasonic Safety and Security North America
01.2018 - 01.2021
President / Owner - Colorado Cloud Consulting
03.2011 - 01.2025
Kaizen Institute - Certification, Business Growth And Management
05.2003 - 01.2016
Partner/Operations Manager - Platte River Networks
01.2002 - 01.2016
University of Northern Colorado - BS, Speech Communication, Journalism
05.1987 - 01.1992