Tom White

- In 2023 I was asked to be the Regional Manager of the company's 8 newly acquired RV parks. They are located in Colorado, Florida, Missouri, Nebraska, South Dakota, and Wisconsin. Prior to that, I was in charge of 27 self storage facilities in Colorado, Illinois, Indiana. Michigan, Missouri, Nebraska, New York, and Pennsylvania.

- This position contributes to facility profitability by developing and managing business relationships and being committed to customer satisfaction. This is a supervisory role who pays close attention to detail and has general sales, marketing and computer skills.

Key Essential Functions and Area of Responsibilities

- Perform a variety of functions which lead to the efficient operation of multiple storage facilities.- Management of rental rates, discounts, Tenant Protection Plan and other income sources.

- Monitor controllable expenses to provide the highest R.O.I. for each store.

- Perform quarterly site audits and inspections to meet company goals and industry standards.

- Supervise Employees

- Interview and hire site managers

- Continued training of Property Managers

- Evaluate employee performance

- Enforce company policy and procedures

- Schedule employee work hours

- Oversee delinquent tenant process by coaching my team to reduce delinquency rates and improve customer retention.

- Solicit customer feedback to understand customer needs and follows up on all customer service issues.

- Visit all properties on a regular schedule (monthly, quarterly, or 4x / year as agreed).

- Perform routine audits and facility checklists, submit findings to corporate office and ensures follow up on any necessary action.

- Utilize management information tools and analyze financial reports and address trends and issues in facility performance.

- Develop the store management team to deliver legendary customer experiences in all facilities.

- Exercise sound decision making to manage through unexpected events.

- Lead with integrity, honesty and knowledge that promote the culture and values of the company.

- Plan, identify, communicate and delegate key responsibilities and practices to the store managers to ensure smooth flow of operations.

- Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store employees to take action and achieve operational goals.

- Keep abreast of current and future competition through competitor property visits.

- Coach store managers on the ongoing repairs, maintenance, and vendor contracts.

- Effectively coordinate special projects such as facility conversions/openings.

- Effectively communicate with corporate office and facility employees.

- Regular worksite attendance in accordance with the company’s attendance policy.

- Other Duties As Assigned

- Periodic special projects and duties assigned based on company need and requirements.

- Able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines.

- In charge of all office operations, including bookkeeping, payroll, customer service, writing estimates and telephone sales.  - Conducted interviews with potential employees. - Ordered all materials used by the business. - Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  - Verified and logged in deadlines for responding to daily inquiries.  - Standardized department filing system to increase efficiency. ​

- Interviewed and profiled customers to identify present financial and life status, as well as personal , business and family goals: develop plans to match clients with JP Morgan products suited for each stage of their lives.

- Supported and interacted with clients including small business owners, Fortune 500 local managers and other wealthy individuals; developed and implemented strategies to introduce financial products to clients.

- Initiated regular, ongoing contact with existing customers to maintain friendly rapport, review current accounts and determine if their need can be met through additional JP Morgan services.

- Organized and lead sales meetings in collaboration with Branch Manager, resulting in creation of individualized value-added propositions and dynamic presentations that highlight services and product offerings.

- Coordinated with internal financial specialists to identify and maximize business opportunities and provide a complete range of services to all clients.

- Managed multiple car washes. Hand washes and automatics and detail centers.

- Was in charge of entire operation. Including, but not limited to, hiring, training, supervising, purchasing, sales, advertising, customer relations, office bookkeeping, payroll, regulations, licensing, and all other aspects of the business.

- Implemented marketing strategies which resulted in 42% growth of customer base.

- Implemented new processes and systems for improving customer service satisfaction.

- Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a 12% growth in revenue.

- Provided an elevated customer experience to generate a loyal clientele.