Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Winters

Chicago,IL

Summary

Highly experienced Manager and Trainer with a proven track record of effectively leading teams and developing employees through data-based decision-making. With strong communication and interpersonal skills, I excel in creating and driving performance improvement and maximizing employee potential. I am a strategic thinker with the ability to identify opportunities for growth and development while fostering a positive and inclusive work environment. Passionate about empowering individuals to achieve their full potential and dedicated to driving organizational success through effective leadership and performance-enhancing initiatives.

Overview

17
17
years of professional experience

Work History

Training & Performance Lead - Delivery Operations

Mo Routes (Amazon DSP)
12.2021 - Current
  • Spent one year as Driver Associate. Utilized as trainer for new associates and won 2021 Frontrunner Award for being Top Driver.
  • Promoted to management and implemented data-based goals and performance assessments of Driver Associates that aligned with the goals and results in Amazon's Weekly DSP Scorecard.
  • Connected DSP's goals to performance through developing a format for daily standup meetings, implementation of daily coaching processes rooted in data reporting that developed a culture of accountability, and daily/weekly recognition to influence correct behaviors and drive results.
  • Conducted regular performance evaluations, including corrective actions, and provided personalized coaching to both Driver Associates and Lead Drivers to help employees achieve their professional development goals and improve job performance.
  • Utilized data analytics and metrics to assess training effectiveness and make data-driven decisions to continuously improve training and performance coaching programs.
  • Developed and implemented comprehensive training and on-boarding process to ensure each new Driver Associate completes training and compliance requirements, as well as on-the-road and at-the-station training, and daily reviews of their performance during their first two weeks of employment.
  • Achieved the highest team rating, Fantastic Plus, on the Amazon Weekly Scorecard for seven straight months.

Family Caregiver

Self-employeed
08.2018 - 11.2021
  • Functioned as my Mother's primary caregiver during a three-year period where she had multiple surgeries, illnesses, and rehabilitations.
  • Assisted with dressing, grooming, meal preparation, and medication.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted managing medications.
  • Assisted with feeding and monitored intake to help achieve nutritional objectives.
  • Cleaned and dressed wounds
  • Managed medical emergencies
  • Provided emotional support and guidance on important health decisions
  • Communicated and coordinated with other family members regarding her care.

Director of Marketing

Richard Gray's Power Company
05.2017 - 07.2018
  • Conducted market research and analysis to develop and launch a company re-brand.
  • Managed all marketing operations, including research, budgeting, planning, reporting/results analysis, selecting and managing outside vendors, and directing outside sales representatives and dealers.

Marketing Consultant

Self-Employed
09.2012 - 05.2017
  • An outside marketing consultant focused on helping clients in the SMB market identify and execute on growth opportunities based on data-based studies and assessments.
  • Provided creative consulting, including brand strategy and communication, client communication, copywriting, and project management.

Chief Marketing Officer

Switchfast Technologies
04.2008 - 08.2012
  • Member of the executive team and oversaw the Marketing, Sales, and Account Management departments of over 25 employees and 8 direct reports.
  • Analyzed market trends and competitor activities to identify opportunities for innovation and differentiate the company in the marketplace.
  • Oversaw the creation of impactful content and messaging that effectively communicated the company's value proposition to target audiences.
  • Established key performance indicators and metrics to track the effectiveness of marketing initiatives and drive continuous improvement in campaign performance.

Education

Journalism

Marquette University
Milwaukee, WI

Skills

  • Employee coaching
  • Innovation management
  • Idea development and brainstorming
  • Stakeholder management
  • Operational efficiency
  • Change management
  • Process analysis
  • Team leadership
  • Performance metrics
  • Performance management

Timeline

Training & Performance Lead - Delivery Operations

Mo Routes (Amazon DSP)
12.2021 - Current

Family Caregiver

Self-employeed
08.2018 - 11.2021

Director of Marketing

Richard Gray's Power Company
05.2017 - 07.2018

Marketing Consultant

Self-Employed
09.2012 - 05.2017

Chief Marketing Officer

Switchfast Technologies
04.2008 - 08.2012

Journalism

Marquette University

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