TOM YOUNG
Hickory,NC
Summary
Firm and empathetic leader with 10 years of experience in retail looking to apply commitment to motivating talented staff and leading by example in a great, family-friendly business like Disney Parks.
Overview
14
14
years of professional experience
Work history
Retail Manager
MARCY'S
Charlotte, NC
01.2016 - 05.2025
- Scheduled employees for shifts, considering preferences and availability to increase employee satisfaction by 19%
- Provided feedback to 28 store associates regarding work performance on ongoing basis and spearheaded recruiting, hiring, and performance evaluations
- Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance
- Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency by 8%
- Interacted with disgruntled customers (English and Spanish) by phone, email, and in person to assist them with store credits, returns, and store/employee feedback
Retail Manager
MACY'S
Washington, DC
01.2014 - 12.2016
- Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals 92% of time over 2-year-period
- Created 33 associates' schedules, managed requests for time off, and delegated responsibilities to staff, such as working register, designing displays, and assisting customers
- Evaluated associates every 11 weeks and provided tailored mentorship and training to ensure collaboration of sales team for exceptional customer service
- Screened candidates, performed interviews, and hired and trained 12 new associates
- Oversaw recruitment process thereby ensuring best talents were hired into retail team.
Retail Associate
BOND EYE
London, London
01.2011 - 12.2014
- Received and organized new merchandise, checking items against invoices and pricing products for sales
- Created 17 clothing displays each week, using mannequins, tables, shelves, and racks
- Handled customer complaints by listening to grievances and correcting issues for 97% satisfaction
- Boosted customer satisfaction by promptly addressing and resolving complaints.
Education
Some College (No Degree) - MASS COM
American University
DC 01.2006 - 1 2010
Skills
- Compassion
- Critical Thinking
- Bilingual (Spanish)
- Adaptable
- Leadership
- Sales
Timeline
Retail Manager
MARCY'S
01.2016 - 05.2025
Retail Manager
MACY'S
01.2014 - 12.2016
Retail Associate
BOND EYE
01.2011 - 12.2014
Some College (No Degree) - MASS COM
American University
01.2006 - 1 2010
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