Thomas Mendez
Baltimore,Maryland
Summary
Goal-oriented project leader with exceptional strategic planning and decision-making skills. Proficient in finding and hiring the best team members, deepening client relationships and driving growth by achieving dramatic results and exceeding customer expectations on a consistent basis.
Overview
17
17
years of professional experience
Work History
Professional Services Manager
Omegacor Technologies
11.2020 - Current
- Develop and Launch Microsoft Azure Cloud program
- Develop and create Standard Operating Procedures for Project Management and Delivery
- Increased revenue 10% year over year
- Expanded market presence through networking events, industry conferences, and strategic partnership opportunities.
IT Manager
Access World (USA) LLC
07.2017 - 06.2019
- Reporting to the CFO, head of IT servicing the AMER region, managing a staff of three
- Train and mentor junior staff in IT methodologies and established training program to expand department skill base
- Research and procure all hardware required for project work and replacement of aging equipment
- Manage, source, and maintain relations with all IT vendors and contracts
- Project manager for coordination of new IT initiatives, software deployments, upgrades and migrations
- Review budget and forecast spend for IT Department
- Travel internationally to assist EMEA and APAC regions with implementations, migrations, and support
- Devise and enact cost cutting measures to reduce annual IT spend by approx $500,000
- Broker deals with vendors to procure new hardware at cheaper rates
- Transitioned company from Managed Services to full in-house support
- Successfully moved four offices to new leased space ensuring minimal downtime
- Implement new Digital Signage, CCTV, Access Control, and VoIP systems across all sites.
Systems Administrator
Access World (USA) LLC
02.2017 - 07.2017
- Main technical lead assisting the daily operation of the organization of 350 endpoints across 12 sites
- Assist with implementation of Microsoft Dynamics 2012 R3 to phase out in-house ERP system
- Create and maintain documentation library for all hardware, licensing, contracts, end-user and setup guides.
Field Engineer
Panurgy NY Metro
01.2013 - 10.2016
- Provided on-site and remote technical support in a client-facing role
- Assist project team to install and configure new hardware, software, upgrades and migrations
- Onboard clients by preforming network discoveries and creation of documentation for client configurations
- Lead new network installations and preformed all client moves to new office spaces
- Preformed all hardware repairs in production environments minimizing downtime following manufacturer guidelines
- Wrote technical documentation for the installation and configuration of new software
- Directly worked with sales to recommend necessary hardware and software quotes
- Installed and configure all Datto backup appliances and offsite nodes
- Technical lead on all firewall, switch, router and wireless design, configuration and implementations
- Voluntarily took part in on-call rotation to ensure 24/7/365 coverage for all client systems
- Train new employees on Panurgy and client systems and serve as first escalation point for Help Desk
- Responsible for upgrading all clients from Windows XP to Windows 7
- Responsible for all printer/copier/scanner installs and hardware repairs.
Data Network Specialist
United States Marine Corps Reserve
05.2007 - 05.2014
- Responsible for the installation, configuration, and management of data network systems in both stand-alone and client-server environments: Microsoft Active Directory, Microsoft Exchange, Defense Message Systems, Switches, Routers, Workstations and Peripheral equipment
- Install, configure, and maintain network services, both hardware and software
- Plan and execute the integration of multiple information systems in a network environment, evaluate and resolve end user problems, and effect required hardware upgrades and repair to maintain mission capability
- Successfully completed 13-week boot camp holding position of squad leader
- Iraqi campaign veteran, tested operability and reallocated technical assets totaling over three million dollars.
Help Desk Analyst
Panurgy NY Metro
12.2012 - 01.2013
- Provide remote systems administration for approx
- 200 clients in small to mid-size businesses, with approx
- 5000 endpoints cumulatively
- Remotely assist in the diagnosis and remediation of end user issues to include network and VPN issues, hardware and software, server support, email issues, telephony support, backup/restore, mobile issues and malware removal
- Remotely monitor client networks and servers to address email and ticket alerts generated via monitoring agent
- Daily checks on backup status and remediation as necessary across all platforms
- First technician to become Datto Technical Specialist II, took charge of all backup failures and work with CTO to create policy and procedural changes on backups for all clients, simplifying administration.
IT Specialist
SoBran Incorporated
10.2010 - 10.2011
Education
Knowledge Solutions International -
Cheyney University
Electronics School -
Marine Corps Communications
Parkville High School
Skills
- Strategic Planning
- Team Leadership
- Vendor Management
- Contract Management
- Cost Cutting Measures
- Account Management
- Hiring and Training
- Process Improvement
- Broad Advanced Technical Abilities
Timeline
Professional Services Manager
Omegacor Technologies
11.2020 - Current
IT Manager
Access World (USA) LLC
07.2017 - 06.2019
Systems Administrator
Access World (USA) LLC
02.2017 - 07.2017
Field Engineer
Panurgy NY Metro
01.2013 - 10.2016
Help Desk Analyst
Panurgy NY Metro
12.2012 - 01.2013
IT Specialist
SoBran Incorporated
10.2010 - 10.2011
Data Network Specialist
United States Marine Corps Reserve
05.2007 - 05.2014
Knowledge Solutions International -
Cheyney University
Electronics School -
Marine Corps Communications
Parkville High School
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