Toma Brown
Crandall,TX
Summary
Focused compliance manager bringing several years of experience managing activities, programs and resources to meet customer needs. Flexible and adaptable with superior communication, relationship management and influencing skills. Proven history of identifying issues, acquiring data and drawing conclusions to support resolution. Strong aptitude for leading teams to effectively address client needs and implement changes by supporting strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transaction Manager, AVP
Citi
04.2022 - Current
- Manage complex lending deals in the healthcare industry, working with internal and external stakeholders, and ensuring compliance and accuracy
- I leverage my skills in customer success, and attention to detail to deliver high-quality service and solutions to our clients
- I am also passionate about diversity, inclusion, and belonging, and I actively contribute to Citi's efforts to create a more inclusive and respectful culture
- Analyzed financial and legal documents related to transactions.
- Ensure compliance with relevant laws and regulations pertaining to each transaction.
- Advised senior management on the status of ongoing transactions and recommended solutions when needed.
- Maintained accurate records related to all aspects of a transaction.
- Reviewed legal documents such as contracts, agreements, leases. prior to execution.
- Prepared reports, presentations, and other materials for internal and external stakeholders.
Treasury F&S Implementations Advisor
Bank of America
06.2020 - 04.2022
- Assisted middle-market specialized clients by managing end to end implementations of services requested including CashPro, ACH, ARP, Wires and a host of other services to protect their accounts from different forms of fraud.
- Ensured all credit agreements and signed and lodged in order to complete implementation of services needed.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Conducted instructor lead trainings on the use of CashPro,ACH, ARP, Wires and lockbox
- Provided and organized written communication using Microsoft Outlook and managing Tasks within outlook as well as Skype internally.
Senior Fraud Analyst II
Bank of America
10.2017 - 06.2020
- Assisted in fraud detection and prevention of bill pay, person to person and wire fraud up to $150,000.
- Previously an Ambassador for the Engagement team, where I lead my team by spearheading volunteer efforts, and planning and coordinating events to drive employee engagement
- Proven record of balancing risk/making sound decisions while achieving business goals.
- Capitalized on referral opportunities to help customer take full value of their Bank of America relationship and service to protect them from fraud.
- Monitored progress of transactions and identified areas for improvement or corrective action.
- Documented all investigations conducted including steps taken, results obtained and conclusions reached.
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
- Ensured compliance with laws, regulations, guidelines governing banking security practices.
- Created comprehensive reports summarizing findings on suspected fraudulent activities along with recommended actions taken or needed.
Center Manager
FedEx Office
06.2015 - 06.2017
- Utilized Excel to generate and maintain weekly team schedules.
- Successfully conducted onboarding activities for incoming staff including handling I9 verification, WOTC compliance procedures, administration of user credentials in Kronos time tracking system, as well as conducting necessary training programs.
- Fostered an inclusive environment, promoting diversity and employee well-being.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Coordinated staff recruitment, completed facility lead trainings, and performance evaluations to enhance team effectiveness.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Recruited new employees by conducting interviews and orientations for new hires.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Developed, implemented, and managed center's budget.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Customer Experience Manager
Office Depot
05.2014 - 06.2015
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed daily customer service and store front-end operations.
- Managed various aspects of operations including sales reporting, data entry, inventory management, and financial audits.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular instruction based training sessions for staff on new products, services, and customer service techniques.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO01.2023
Associate of Arts - Business
Itawamba Community College
Itawamba,MS05.2001
Skills
- Escalations Management
- Labor and Employment Law
- Team Management
- Interpersonal Skills
- Talent Management
- Attention to Detail
- Transparency
- Technical Support
- Help Desk Support
- Regulations and laws understanding
- Compliance and regulations
- Cross-Department Collaboration
- Communication and Team Collaboration
Websites
Certification
- Diversity, Inclusion, and Belonging - LinkedIn
- Inclusive Mindset - LinkedIn
- Unlocking Authentic Communication in a Culturally-Diverse Workplace - LinkedIn
- Confronting Bias: Thriving Across Our Differences - LinkedIn
- Communicating about Culturally Sensitive Issues - LinkedIn
- Equity First: The Path to Inclusion and Belonging - LinkedIn
- Diversity, Equity, Inclusion, and Belonging for All - LinkedIn
Accomplishments
- Achieved exceptional results by exceeding monthly sales goals between 25% and 75%, surpassing expectations at FedEx Office.
- In May 2017, I received the prestigious 'Beacon Award' for my valuable contribution to the successful launch of FedEx Office at Wal-Mart.
Timeline
Transaction Manager, AVP
Citi
04.2022 - Current
Treasury F&S Implementations Advisor
Bank of America
06.2020 - 04.2022
Senior Fraud Analyst II
Bank of America
10.2017 - 06.2020
Center Manager
FedEx Office
06.2015 - 06.2017
Customer Experience Manager
Office Depot
05.2014 - 06.2015
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Arts - Business
Itawamba Community College
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