Toma Fitzgerald
Maricopa,AZ
Summary
Diligent Plumbing Manager with 22 years of experience installing and repairing plumbing systems. Excellent leading plumbing teams to achieve maximum productivity and accuracy. Adept in completing projects within time constraints and according to specifications.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I have owned, successfully grew, and sold two plumbing businesses in Arizona. Over the years I have worked for Roto Rooter, Empire Plumbing, Rainforest Plumbing, Bulldog's Plumbing, working my way up from helper to Master Plumber.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Plumbing Manager
My Maricopa Plumber
09.2008 - Current
- Owned and operated My Maricopa Plumber for 12 years until I sold the company. I currently receive monthly installments towards the purchase of the company. I do not currently hold any position there, only give advice as needed.
- Started the business from the ground up as a one man operation. I implemented infrastructure to develop and build the business to where it was when I sold it.
- Conducted regular site inspections to ensure adherence to building codes, regulations, and safety standards during project execution.
- Developed comprehensive training programs for junior plumbers, enhancing skill sets and service quality.
- Established strong relationships with vendors, negotiating favorable terms and securing high-quality materials at competitive prices.
- Spearheaded initiatives for adopting sustainable practices, reducing environmental impact while maintaining service quality.
- Promoted a culture of continuous improvement within the organization, encouraging staff to identify and implement process improvements for enhanced efficiency and service quality.
- Mentored junior plumbers on best practices in the industry, contributing to their professional growth and development within the company.
- Improved workflow efficiency by implementing new plumbing project management systems.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Tracked project costs and other financial metrics to maximize profitability.
Manager
Arizona Dyno
08.2023 - 03.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Tuned high performance vehicles.
- Established team priorities, maintained schedules and monitored performance.
Manager
Voodoo Performance
01.2021 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Field Supervisor
Raniforest Plumbing
06.2007 - 04.2008
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
Owner
Bulldog's Plumbing
06.2004 - 06.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed numerous trades of hotel renovation projects.
- Managed TI's of CVS Minute Clinics, Zipps Sports Bar and Grill, and YC's Mogolian Grill.
Field Supervisor
Empire Plumbing
04.2003 - 06.2004
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Kept teams on task to complete milestones on time.
Helper / Team Leader
Roto Rooter
05.1992 - 10.2000
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
Education
GED -
El Cajon Valley High School
El Cajon, CA05.1992
Skills
- Workplace Safety
- Scheduling and Planning
- Technical knowledge
- Sales and Marketing
- Plumbing Expertise
- Pipe installation
- Residential Plumbing
- Drain Cleaning
- Project Scheduling
- Commercial Plumbing
- Installation planning
- Quality Control
- Crew Management
- Job Scheduling
Certification
- Licensed Residential Service Plumbing License - AZ ROC
Timeline
Manager
Arizona Dyno
08.2023 - 03.2024
Manager
Voodoo Performance
01.2021 - 08.2023
Plumbing Manager
My Maricopa Plumber
09.2008 - Current
Field Supervisor
Raniforest Plumbing
06.2007 - 04.2008
Owner
Bulldog's Plumbing
06.2004 - 06.2007
Field Supervisor
Empire Plumbing
04.2003 - 06.2004
Helper / Team Leader
Roto Rooter
05.1992 - 10.2000
GED -
El Cajon Valley High School
- Licensed Residential Service Plumbing License - AZ ROC
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