Hi, I’m
Thomas J Amman-Clark
Long Beach,CA
Summary
- With over 20 years of experience in workforce management (WFM) and analytics, I am a program manager at Google, leading the service delivery and engineering team for trust and safety solutions. I have an MBA in global business, and I am proficient in forecasting, budgeting, staffing, scheduling, and process improvement.
- I have extensive experience applying Workforce Management (WFM) solutions across diverse industries: Contact Centers, Trust & Safety, Theme Parks, Hospitality, Healthcare, Retail, and Food & Beverage outlets.
- I design and implement strategic WFM solutions to advance operations and HR initiatives. My data-driven approach ensures accuracy and efficiency. With experience consulting for Fortune 500 companies, I optimize processes, integrate software, and standardize operations for improved customer satisfaction, reduced attrition, and enhanced performance across industries. I excel at building high-performing teams that deliver results based on data-backed solutions.
Overview
17
years of professional experience
Skills
- Operational Efficiency
- Workforce PlanningImplementation planning
- Project Leadership
- Change Management
- Issue Resolution
- Trends Analysis
- Business Forecasting
- Relationship Management
- Strategic Planning
- Problem-solving skills
- Capacity Planning
- Workforce Improvements
Work History
Google
Senior Program Manager
07.2022 - Current
Job overview
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
Entertainment Partners
Sr. Manager, Workforce Management
01.2022 - 07.2022
Job overview
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Implemented and developed operational standards, policies and procedures.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Eventus
Management Consultant
10.2017 - 01.2022
Job overview
- Enhanced client satisfaction by providing exceptional customer service and timely project completion.
- Advised clients on risk management strategies, mitigating potential threats to their businesses'' stability.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Increased client revenue through effective sales strategy development and implementation.
Beachbody
Sr Manager, Workforce Management
08.2015 - 10.2016
Job overview
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Walt Disney Parks And Resorts
Workforce Management Manager
10.2006 - 08.2015
Job overview
- Improved workforce efficiency by implementing strategic scheduling and forecasting techniques.
- Managed employee performance reviews for increased productivity and growth opportunities.
- Coordinated cross-functional team collaboration to optimize workforce utilization and achieve business goals.
- Led training initiatives, resulting in enhanced skill sets among team members and improved service quality.
Education
Ashford University / University of ArizonaSan Diego, CA
Master of Science from Business Administration
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