Tomaneka Burks
Winter Haven,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon (Part Time)
09.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Front Desk Receptionist
Gessler Clinic
08.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Did in office work that the nurses and doctors needed done.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Behavioral Therapist
Advanced Recovery Systems
05.2018 - 08.2020
- Observed the behaviors of recovering patients day in and day out
- Noted down the activities of each patient and location within the day
- Drove the companies van with the patients to different doctors appointments and activities
- Submitted daily reports on all patients.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Collected session data to aid in treatment planning and assessment.
Call Center Customer Service Representative
Spectrum
04.2017 - 08.2018
- Answered incoming calls from Spectrum Customers customers regarding cancellation of their services
- Processed payments for customers as well as pitching sales for other products the company has to offer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High school diploma -
Auburndale Senior High School
Auburndale, FL05.2014
Skills
- Microsoft Office, excel (any computer skills), good communication, professionalism, strong work
- Billing
- Development in any professional field
- Reports and Spreadsheets Generation
- Self-Motivated and Disciplined
- Document Updates
Certification
Certified Behavioral Health Technician
CPR Certification
Med Tech
July 2022 to Present
Assessments
Logic & Critical Thinking — Familiar
May 2020
Using logic to solve problems.
Timeline
Front Desk Receptionist
Gessler Clinic
08.2021 - 03.2023
Warehouse Worker
Amazon (Part Time)
09.2020 - Current
Behavioral Therapist
Advanced Recovery Systems
05.2018 - 08.2020
Call Center Customer Service Representative
Spectrum
04.2017 - 08.2018
High school diploma -
Auburndale Senior High School
Certified Behavioral Health Technician
CPR Certification
Med Tech
July 2022 to Present
Assessments
Logic & Critical Thinking — Familiar
May 2020
Using logic to solve problems.
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