Tomanina Bass
Clayton,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
26
26
years of professional experience
Work History
Office Manager
G2 Automation LLC
Clayton, NC
2023.01 - Current
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Established QuickBooks accounting system to reflect accurate financial records.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Skip Tracer
Smith Debnam Law Firm
11.2019 - 07.2023
- Locate debtors using basic and advanced skip tracing tools
- Assist in the maintenance of account files
- Search private databases, public records and the World Wide Web for debtors
- Review and analyze credit applications and reports
- Demonstrates knowledge of the Firm’s policies and procedures
- Demonstrates knowledge of the applicable federal, state, and local laws and regulations for the legal collections department included but not limited to FDCPA, TCPA, EFTA, FCRA, GLB and SCRA
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Produced timely and accurate reports about findings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Administrative Assistant
Smith Debnam Law Firm
07.2015 - 11.2019
- Trained new employees on job duties
- Directed incoming calls to appropriate staff members
- Drafted various court documents
- Prepare cost reports
- Accurately entered client data into a company-based software program
- Mailed legal documents to clerks and sheriffs
- Researched legal documents for accuracy
- Processed virtual check payments.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Delivered exceptional customer service through direct communication with clients and team members.
Office Adminstrator
Zetacor Communications
06.2011 - 11.2014
- Conducted reference and background checks on all job applicants
- Developed reports on employee headcount
- Managed all aspects of the employee life cycle process, including on and off boarding
- Reconciliation procedures
Dispatcher
Time Warner Cable
06.1998 - 05.2008
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Trained new employees and explained protocols clearly and efficiently
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries
- Referred difficult issues to upper management while maintaining positive rapport with customer
- Informed customers about issue resolution progress
- Provided thorough support and problem resolution for customers
- Maintained composure and patience in face of difficult customer situations
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Demonstrated mastery of customer service call script within specified timeframes.
Education
Bachelor of Science - Business Administration
Saint Augustine’s University
Skills
- Customer relations familiarity
- Professional phone skills
- Skip tracing experience
- Clear oral communication
- Friendly, positive attitude
- Data management
- PC proficient
- Sensitive material handling
- Excel spreadsheets
- Mail management
- AS/400
- Multitasking and prioritization
- Spreadsheet development
- Office Management
- Inventory Control
- Bookkeeping
- Expense Reporting
- Data Entry
- Customer Service
- Billing
- Administrative Support
Timeline
Office Manager
G2 Automation LLC
2023.01 - Current
Skip Tracer
Smith Debnam Law Firm
11.2019 - 07.2023
Administrative Assistant
Smith Debnam Law Firm
07.2015 - 11.2019
Office Adminstrator
Zetacor Communications
06.2011 - 11.2014
Dispatcher
Time Warner Cable
06.1998 - 05.2008
Bachelor of Science - Business Administration
Saint Augustine’s University
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