Tomanique Jones
Customer service representative
Isola,MS
Summary
Effective Customer Service Representative with 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dollar General Store
01.2023 - 05.2024
- Managed the store 3 days out the week as key holder. I would open and close the store, count the drawer (cash register) and making deposits to the bank.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized merchandise to efficiently accomplish service goals.
- Juggled multiple projects and tasks to keep the store on track.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or if they would call asking about items or sometimes even may have left something in the store (wallet, phone etc.)
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Conduent
05.2020 - 12.2022
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Answered 40+ inbound calls per day and directed to individuals or departments.
Education
High School Diploma -
Humphreys County High School
Belzoni, MS05.2018
Mississippi Delta Community College
Moorhead, MSSkills
- Report generation
- Credit card payment processing
- Report creation
- Fleet dispatching
- Business development understanding
- Inbound and Outbound Calling
- Customer relations
- Problem-solving abilities
- Microsoft Office expertise
- Office equipment proficiency
- Technologically savvy
- Adaptive team player
- System implementation
Timeline
Sales Associate
Dollar General Store
01.2023 - 05.2024
Customer Service Representative
Conduent
05.2020 - 12.2022
High School Diploma -
Humphreys County High School
Mississippi Delta Community College
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