ToMara Dillard
St Louis,MO
Summary
Dynamic professional with a proven track record in customer service. Skilled in building rapport and strategic planning, to excel in fast-paced environments, demonstrating a professional demeanor and exceptional people skills. Significant achieved improvements in client satisfaction with outcomes through innovative strategies and teamwork.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding the principle of customer service techniques, combined with effective communication and organizational skills providing immaculate results. Focused on driving positive customer experiences and achieving target goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
06.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Chauffeur
Driver 1 Transportation
03.2022 - 05.2024
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
- Contributed to the company's positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
Delivery Driver
Amazon
07.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated light trucks to deliver loads as far as 75 miles from home location.
Default Resolution Specialist
Cenlar FSB
06.2020 - 06.2021
- Assisted in the development of training materials for new hires, fostering an environment of continuous improvement within the department.
- Updated accounts, organized paperwork and generated documents.
- Improved client satisfaction by efficiently resolving default accounts through negotiation and payment plan arrangements.
- Achieved successful outcomes in complex cases through thorough research and analysis of borrower information.
- Researched routine and complex problems in order to develop effective solutions.
- Maximized recoveries through strategic negotiating tactics tailored to individual borrower circumstances.
- Acted as a liaison between borrowers and loan servicers, facilitating clear communication to expedite the resolution process.
Chauffeur
Best Transportation
04.2019 - 03.2020
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
- Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
- Contributed to the company's positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
School Bus Driver
Missouri Central School Bus
08.2017 - 04.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
School Bus Driver
Durham School Bus Services
08.2016 - 07.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Health Program Representative
Anthem Blue Cross Blue Shield
09.2016 - 03.2017
- Reduced health disparities by identifying barriers to care and developing culturally sensitive outreach strategies.
- Provided support to individuals navigating complex healthcare systems, empowering them to make informed decisions about their care options.
- Managed client caseloads efficiently while maintaining high-quality service standards, resulting in improved patient satisfaction rates.
- Conducted needs assessments to identify gaps in service provision, informing the development of new programs tailored to community needs.
- Maintained accurate records of client interactions and program outcomes, ensuring data integrity and enabling informed decision-making for future initiatives.
- Increased awareness of available health services through the creation of engaging promotional materials and public presentations.
- Enhanced program efficiency through the development of streamlined processes for documentation and reporting.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Education
High School Diploma -
Vashon High School
St Louis, MO04-2012
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Listening skills
- Client service
- Professional demeanor
- Strategic planning
- Building rapport
- Business development
- Adapt to diverse groups
- Excellent communication skills
Certification
- Missouri Commercial Driver's License
Languages
English
Native or Bilingual
Timeline
Sales Associate
Nordstrom
06.2024 - 11.2024
Chauffeur
Driver 1 Transportation
03.2022 - 05.2024
Delivery Driver
Amazon
07.2021 - 03.2022
Default Resolution Specialist
Cenlar FSB
06.2020 - 06.2021
Chauffeur
Best Transportation
04.2019 - 03.2020
School Bus Driver
Missouri Central School Bus
08.2017 - 04.2019
Health Program Representative
Anthem Blue Cross Blue Shield
09.2016 - 03.2017
School Bus Driver
Durham School Bus Services
08.2016 - 07.2017
- Missouri Commercial Driver's License
High School Diploma -
Vashon High School
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