Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomara Montgomery

Seymour,TN

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Strong willed Telemarketer with high level of enthusiasm and energy. Over 2 years of experience in call center environments. Possessing skills in developing rapport with each customer.

Overview

26
26
years of professional experience

Work History

Caregiver

Self Employed
03.2010 - 09.2022
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Trained new caregivers in agency policies and proper methods to meet clients' needs.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Supervised daily activities and provided assistance to staff.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.

Bar & Restaurant Manager

417 Union
03.2009 - 03.2010
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Handled $3-5K cash on daily basis, which built trustworthiness and loyalty with owners
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Customer Service and Sales Agent

C-Tel
10.2007 - 08.2009
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Handled customer inquiries and high volume calls.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of sales and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Greeted customers and offered assistance with selecting merchandise, adding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Obtained referrals with existing clients to generate new business, boosting overall sales up to 50% and above on a weekly basis
  • Prioritized tasks and projects to meet tight deadlines.
  • Contributed to team objectives in fast-paced environment.

Office Manager, Receptionist, Nursing/E.M.T

Dr Richard Pack
01.1996 - 12.2006
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Coordinated special projects and managed schedules.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Answered central telephone system and directed calls accordingly.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Maintained computer and physical filing systems.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Documented care actions by completing records and logs in medical software system.

Education

GED -

William Blount High School
Maryville, TN

Skills

  • Customer Experience
  • Collaborative Environments
  • Sales Skills
  • Automated Dialing
  • Productivity Standards
  • Customer Interaction
  • Persuasion Strategies
  • Service Quality
  • Inbound Sales
  • Professional Relationships
  • Team Management
  • Knowledge Base

Timeline

Caregiver

Self Employed
03.2010 - 09.2022

Bar & Restaurant Manager

417 Union
03.2009 - 03.2010

Customer Service and Sales Agent

C-Tel
10.2007 - 08.2009

Office Manager, Receptionist, Nursing/E.M.T

Dr Richard Pack
01.1996 - 12.2006

GED -

William Blount High School

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