Tomarra Foster
Anniston
Summary
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Supervisor I
Department of Human Resources
03.2008 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
Education
Social Work
Jacksonville State University
Jacksonville, AL12-2007
Certification
- [Area of expertise] License - Bachelors Social Work- Current
Timeline
Service Supervisor I
Department of Human Resources
03.2008 - Current
Social Work
Jacksonville State University
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