Tomas Aguayo
Inglewood,CA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Chick-fil-A
El Segundo, California
07.2022 - 04.2025
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Evaluated existing processes regularly for potential optimization opportunities.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Sales Associate
Vans
Torrance, California
11.2021 - 06.2022
- Handled customer complaints in a professional manner.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Used technology resources to assist customers in locating and selecting items.
- Bagged or packaged purchases and wrapped gifts.
- Organized stockroom shelves according to size, color or style.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Scanned items and checked pricing on cash register for accuracy.
Sales Associate
Shoe Palace
Torrance, California
03.2019 - 07.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Upsold additional items based on customer interests and needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Davinci Design High School
Torrance, CA06-2018
Skills
- Process optimization
- Data analysis
- Quality assurance
- Employee training
- Performance evaluation
- Effective communication
- Problem solving
- Microsoft Word
- Microsoft Excel
Languages
Spanish
Limited
References
References available upon request.
Timeline
Supervisor of Operations
Chick-fil-A
07.2022 - 04.2025
Sales Associate
Vans
11.2021 - 06.2022
Sales Associate
Shoe Palace
03.2019 - 07.2020
High School Diploma -
Davinci Design High School