Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TOMAS ALCARAZ

Midland,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Jailer

Midland County Sheriff's Office
01.2021 - 04.2025
  • Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
  • Was part of a Special Response Unit which was in charge of responding to Incidents.
  • I was made Commander of the Special Response Team after a year of being part of the team which i made a goal to grow the team from an 8 officer team to a 20 officer team
  • After working with the sheriffs office for 3 years I interviewed for the position of corporal which i was made in charge of 18 officers.
  • Before leaving the Jail the Special Response Team grow to 20 officers and was left well trained to resolve any situations

Water Damage Technician

LARIAT BUILDERS
02.2019 - 01.2021
  • Maintained client relationships by addressing concerns and ensuring successful project completion.
  • Streamlined project management processes, utilizing software tools for enhanced organization and communication.
  • Contributed to business growth by establishing a strong reputation for quality workmanship in the local community.
  • Expanded service offerings through ongoing professional development, staying up-to-date on industry trends and certifications.
  • Developed tailored water damage restoration plans, taking into account unique client needs and property conditions.

Call Center Supervisor

GC Services
03.2017 - 01.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Assistant Manager

Murphy USA
01.2016 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

SOCCORRO HIGH SCHOOL
El Paso, TX
05-2016

Skills

  • Safety procedures
  • De-escalation techniques
  • Monitoring
  • First aid and CPR
  • Problem-solving
  • Time management
  • Multitasking

Certification

  • Baton
  • Taser
  • OC Spray
  • Supervisor Training

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Jailer

Midland County Sheriff's Office
01.2021 - 04.2025

Water Damage Technician

LARIAT BUILDERS
02.2019 - 01.2021

Call Center Supervisor

GC Services
03.2017 - 01.2019

Assistant Manager

Murphy USA
01.2016 - 02.2017

High School Diploma -

SOCCORRO HIGH SCHOOL

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