Tomas Alvarado Ugalde

• Ensure compliance with MAPP policy, Country Annexes, Country Profiles, and other policies related to healthcare professionals, medical associations, and business parties’ engagements.

• Ensure proper contracting documentation and accurate fair market value (per applicable FMV calculator) meet all requirements. Ensure contracts and funding confirmation letters are properly signed off before engagements.

• Create payments, monitor progress, handle unexpected situations, and register payments in several tools within expected times.

• Create and maintain vendors in MDGS and Ariba, and provide necessary follow-ups as needed.

• Support market colleagues with inquiries regarding payments (vendor, invoice, payment, payment blocks or rejections, among others).

• Follow up with markets on event confirmation, invoice upload, incorrect/due invoice, among others to complete payments within expected times.

• Liaise with Legal and Local Compliance to get approvals for exceptions and recommendations for questionable documentation.

• Support with system issues troubleshooting for transactions, creating tickets, and following up with the technical team.

• Create creative and interactive training material for new users as well as to refresh processes and key concepts among experienced users.

• Follow up with markets on pending open tasks, policy deviations, event confirmation, reconciliation requirements, among others, to ensure a thorough end-to-end process.

• Act as the lead tester for the new payment tool and develop additional tools for vendor monitoring and payment tracking.

• Execute internal audits to rectify process errors and prevent future problems.
• Create reports to drive continuous improvement initiatives.
• Communicate all the findings across different levels of the organization to recommend corrective and preventive actions.
• Accountable to analyze, create and assign the accounts to the proper reconciler and reviewer.
• Diligently review and rectify the account balance mismatches between SAP/Cadency.
• Execute the activation and deactivation of user accounts in accordance with security and access protocols.
• Monitored Service Manager queues, addressing queries raised and ensuring timely resolution.
• Maintain a proactive approach in identifying opportunities for process optimization and automation.
• Uphold a commitment to data accuracy and confidentiality in all user and reconciliation management activities.

• Accountable to analyze, audit and distribute the invoices for different methods according to the client needs assessments of each client.
• Ensure to have an active and continue communication with the appropriate stakeholder and departments involved.
• Provide prompt resolutions to Accounts Receivable Team and clients, related to the invoices with issues.
• Prioritize workload distribution assigned, give follow up open items and contribute to accomplish goals and metrics for our department.
• Wide experience in migrations of new processes from US/CANADA.