Tomas Cosio
Ventura,CA
Summary
Focused and passionate instructor that kept classes disciplined while also fun and engaging for all ages. Lead classes with passion for the subjects and techniques with diverse teaching methods focusing on everyone being included and able to learn and understand what was being taught. As well as being a organized gym receptionist taking phone calls, handling correspondence and keeping reception area neat and clean in gym facility. Experience in selling gym memberships to new prospects. Friendly and personable individual to create a welcoming environment for returning students and new prospects. Committed to personally contributing to operation of clean, well-maintained work environment.
Overview
4
4
years of professional experience
Work History
Muay Thai Instructor
Pu'u Muay Thai
11.2019 - 08.2023
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted gym safety, collaboration and best practices.
- Developed and clearly presented gym rules, guidelines and objectives.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym through gym software system
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Updated social media accounts with new posts to engage current and prospective members.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Police Science
University of California, Riverside
Riverside, CA06.2027
Skills
- Class Instruction
- Differentiated Instruction
- Student Achievement
- Behavior Modification
- Personalized Coaching
- Evaluate Progress
- Communications
- Reception Desk Management
- Customer Inquiries
- Customer Experience
- Bilingual in Spanish
- Mentor Students
Languages
Spanish
Timeline
Muay Thai Instructor
Pu'u Muay Thai
11.2019 - 08.2023
Bachelor of Arts - Police Science
University of California, Riverside
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