Tomas Cosio
Ventura,CA
Summary
Efficient and passionate worker known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, conflict resolution, and time management. Excel in active listening, communication, and teamwork. As well as patience and adaptability ensuring tasks are completed to there fullest extent. Have leadership and team leading experience that allows for an increase in performance against objectives.
Overview
5
5
years of professional experience
Work History
Front of House Server
Citrus Grove Catering
Riverside, CA
11.2023 - Current
- Collaborated with other staff members on duties assigned for each catered event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Muay Thai Instructor
Pu'u Muay Thai
Ventura, CA
11.2019 - 08.2023
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted gym safety, collaboration and best practices.
- Developed and clearly presented gym rules, guidelines and objectives.
- Delivered telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Police Science
University of California, Riverside
Riverside, CA06.2027
Skills
- Event Setup and Breakdown
- Safe Food Handling
- Guest service
- Communications
- Reception Desk Management
- Customer Inquiries
- Customer Experience
- Bilingual in Spanish
- Team Management
- Program Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Front of House Server
Citrus Grove Catering
11.2023 - Current
Muay Thai Instructor
Pu'u Muay Thai
11.2019 - 08.2023
Bachelor of Arts - Police Science
University of California, Riverside
Similar Profiles
Gabriel RinconGabriel Rincon
Student Server at Citrus Grove CateringStudent Server at Citrus Grove Catering
Laura Arias OrtegaLaura Arias Ortega
School Volunteer at Citrus Grove ElementarySchool Volunteer at Citrus Grove Elementary
Jennifer WilsonJennifer Wilson
First Grade Teacher at Citrus Grove ElementaryFirst Grade Teacher at Citrus Grove Elementary