To'mas Dearborne
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
10
10
years of professional experience
Work History
Mobile Sales Representative
Prime Communications
03.2023 - 05.2024
- Developed and maintained relationships with customers, serving as a trusted advisor and resource for mobile device and service needs.
- Monitored and analyzed sales metrics and KPIs, identifying area of improvement and opportunities for success.
- Managed and resolved customer complaints and issues related to mobile devices and services, ensuring timely and satisfactory resolution.
- Coordinated and scheduled customer appointments, ensuring timely and efficient communication with customers.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Assistant Store Manager
Hibbett Sports
03.2022 - 03.2023
- Assisted in recruiting process, hiring and retaining top talent.
- Held employees accountable and corrected issues to achieve high standards.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Provided performance feedback and coaching to employees.
- Led floor sets following plan-o-grams to update store appearance.
Mobile Expert
T-Mobile
03.2020 - 11.2020
- Managed and resolved customer complaints and issues related to mobile devices and services, ensuring timely and satisfactory resolution.
- Monitored and analyzed sales metrics and KPIs, identifying areas of improvement and opportunities for success.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Mobile Sales Associate
T-Mobile
01.2020 - 03.2020
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Estimated cost of repair or alteration of merchandise.
- Estimated and quoted trade-in allowances.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
Assistant Store Manager
Footlocker Retail
09.2016 - 10.2020
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Set sales targets and budgets for team leads and employees to follow.
Sales Associate
Footlocker Retail
08.2014 - 09.2016
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Cultivated relationships with new and existing customers to drive sales.
- Followed checklist to complete retail store opening and closing activities.
- Promoted benefits of store credit cards and customer loyalty programs.
Education
High School Diploma -
Tioga High School
Tioga, LA05.2016
Skills
- Customer service and support
- Problem-solving abilities
- Experience with performance optimization
- Account Management Abilities
- Advanced computer proficiency
- Communication and Team Collaboration
- Positive Customer Engagement
- Time Management and Punctuality
- Goal Oriented
- Complaint Handling
- Data entry proficiency
Timeline
Mobile Sales Representative
Prime Communications
03.2023 - 05.2024
Assistant Store Manager
Hibbett Sports
03.2022 - 03.2023
Mobile Expert
T-Mobile
03.2020 - 11.2020
Mobile Sales Associate
T-Mobile
01.2020 - 03.2020
Assistant Store Manager
Footlocker Retail
09.2016 - 10.2020
Sales Associate
Footlocker Retail
08.2014 - 09.2016
High School Diploma -
Tioga High School
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