TOMAS DE LOS SANTOS
IMPLEMENTATION TEAM DIRECTOR
Wallington,NJ
Summary
Results-driven healthcare IT leader with extensive experience in implementation management, client onboarding, and process optimization. A proven track record of leading successful healthcare system implementations, enhancing team productivity, and ensuring seamless client transitions. Skilled at aligning technology with business objectives, streamlining workflows, and leading cross-functional teams to drive operational efficiency.
Adept at strategic planning, team development, and project execution, ensuring timely delivery while maintaining a collaborative, results-oriented approach. Recognized for adaptability and reliability, consistently exceeding expectations in dynamic environments. A proactive leader and communicator, capable of guiding teams through complex projects while fostering a culture of innovation and excellence.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Implementation Team Director
Advanced Data Systems Corporation
Paramus, New Jersey
01.2016 - Current
- Lead a team overseeing 50+ RIS and LIS implementations annually, optimizing billing setups and system training
- Achieved an 80 percent client referral rate by enhancing client satisfaction and communication
- Developed scalable implementation strategies, increasing team efficiency by 30 percent
- Established process efficiencies that contributed to higher adoption rates and seamless transitions for clients
- Strengthened employee retention through mentorship and fostering a collaborative work environment
Director of Clinical Information Systems
Grace Healthcare Services
Edison, NJ
01.2015 - 11.2016
- Led the EMR system rollout for 120 field-based RNs, improving operational workflow and documentation accuracy
- Managed staffing coordination for 250 healthcare professionals, improving retention rates
- Optimized budget and resource allocation, ensuring financial stability and successful project completion
Systems Support Manager
Advanced Data Systems Corporation
Paramus, New Jersy
01.2011 - 12.2015
- Enhanced support team efficiency by implementing automated workflows and reducing manual intervention
- Led cross-functional teams in integrating new technologies into healthcare IT environments
- Reduced critical issue response times by creating escalation frameworks and real-time monitoring dashboards
- Resolved over 300 technical support cases daily, ensuring minimal downtime and maximum system availability
Director of Mental Health Implementations
Advanced Data Systems Corporation
Paramus, New Jersy
01.2013 - 11.2015
- Managed a team of 30 trainers and implementation specialists, increasing client satisfaction rates
- Developed comprehensive training programs, enhancing staff proficiency and operational efficiency
- Leveraged data analytics for informed decision-making in budgeting, resource planning, and sales forecasting
Education
Bachelor of Science - Health Information Management
Regis University
Denver, CO 02.2022 - Current
Skills
Client Implementations & Onboarding
undefinedLeadership And Community Service
Vice President - Cross Soldiers Motorcycle Ministry, Lead a team of 35 members across three states, organizing community outreach and mentorship programs.
Timeline
Bachelor of Science - Health Information Management
Regis University
02.2022 - Current
Implementation Team Director
Advanced Data Systems Corporation
01.2016 - Current
Director of Clinical Information Systems
Grace Healthcare Services
01.2015 - 11.2016
Director of Mental Health Implementations
Advanced Data Systems Corporation
01.2013 - 11.2015
Systems Support Manager
Advanced Data Systems Corporation
01.2011 - 12.2015
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