TOMAS DE LOS SANTOS
IMPLEMENTATION TEAM DIRECTOR
Wallington,NJ
Summary
Results-driven healthcare IT leader with extensive experience in implementation management, client onboarding, and process optimization. A proven track record of leading successful healthcare system implementations, enhancing team productivity, and ensuring seamless client transitions. Skilled at aligning technology with business objectives, streamlining workflows, and leading cross-functional teams to drive operational efficiency.
Adept at strategic planning, team development, and project execution, ensuring timely delivery while maintaining a collaborative, results-oriented approach. Recognized for adaptability and reliability, consistently exceeding expectations in dynamic environments. A proactive leader and communicator, capable of guiding teams through complex projects while fostering a culture of innovation and excellence.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Implementation Team Director
Advanced Data Systems Corporation
Paramus, New Jersey
01.2016 - Current
- Lead a team overseeing 50+ RIS and LIS implementations annually, optimizing billing setups and system training
- Achieved an 80 percent client referral rate by enhancing client satisfaction and communication
- Developed scalable implementation strategies, increasing team efficiency by 30 percent
- Established process efficiencies that contributed to higher adoption rates and seamless transitions for clients
- Strengthened employee retention through mentorship and fostering a collaborative work environment
Director of Clinical Information Systems
Grace Healthcare Services
Edison, NJ
01.2015 - 11.2016
- Led the EMR system rollout for 120 field-based RNs, improving operational workflow and documentation accuracy
- Managed staffing coordination for 250 healthcare professionals, improving retention rates
- Optimized budget and resource allocation, ensuring financial stability and successful project completion
Systems Support Manager
Advanced Data Systems Corporation
Paramus, New Jersy
01.2011 - 12.2015
- Enhanced support team efficiency by implementing automated workflows and reducing manual intervention
- Led cross-functional teams in integrating new technologies into healthcare IT environments
- Reduced critical issue response times by creating escalation frameworks and real-time monitoring dashboards
- Resolved over 300 technical support cases daily, ensuring minimal downtime and maximum system availability
Director of Mental Health Implementations
Advanced Data Systems Corporation
Paramus, New Jersy
01.2013 - 11.2015
- Managed a team of 30 trainers and implementation specialists, increasing client satisfaction rates
- Developed comprehensive training programs, enhancing staff proficiency and operational efficiency
- Leveraged data analytics for informed decision-making in budgeting, resource planning, and sales forecasting
Education
Bachelor of Science - Health Information Management
Regis University
Denver, CO 02.2022 - Current
Skills
Client Implementations & Onboarding
Project & Process Management
Healthcare IT & EMR Systems
Cross-Functional Team Leadership
Stakeholder & Vendor Relations
Workflow Optimization & Automation
Training & Staff Development
Change Management & Risk Mitigation
Teamwork and collaboration
Influential leadership
Staff development
Motivational skills
Teamwork and collaboration
Influential leadership
Staff development
Motivational skills
People management
Quality improvement
Work planning
Leadership And Community Service
Vice President - Cross Soldiers Motorcycle Ministry, Lead a team of 35 members across three states, organizing community outreach and mentorship programs.
Timeline
Bachelor of Science - Health Information Management
Regis University
02.2022 - Current
Implementation Team Director
Advanced Data Systems Corporation
01.2016 - Current
Director of Clinical Information Systems
Grace Healthcare Services
01.2015 - 11.2016
Director of Mental Health Implementations
Advanced Data Systems Corporation
01.2013 - 11.2015
Systems Support Manager
Advanced Data Systems Corporation
01.2011 - 12.2015