Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tomas D Hernandez

Rochester,NY

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Sales Associate

Spencers Gifts
08.2023 - Current
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Coordinated with sales team to identify and act on selling opportunities, driving revenue.
  • Greeted customers upon entry, creating positive first impression and fostering loyalty.
  • Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
  • Participated in regular inventory counts, contributing to accurate stock management.
  • Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
  • Encouraged participation in loyalty programs, increasing customer retention and repeat business.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Trained new team members on sales techniques and operational procedures to improve team efficiency.
  • Organized inventory of costumes and accessories, enhancing retrieval efficiency during peak production times.
  • Organized and restocked shelves with variety of costumes and accessories.

Camp Counselor

Empowering People's Independence
05.2025 - 07.2025
  • Supervised daily activities, ensuring safety and engagement for campers.
  • Developed and implemented creative recreational programs tailored to diverse age groups.
  • Collaborated with staff to maintain a positive camp environment, fostering teamwork and communication.
  • Mentored junior counselors, enhancing their skills in leadership and camper interaction.
  • Developed and implemented creative lesson plans aligned with camp themes.
  • Maintained accurate records of camper attendance and incident reports efficiently.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Conducted daily health and wellness sessions, promoting physical activity and healthy living.
  • Tailored activities to meet unique needs of campers with special needs, ensuring inclusive camp experience.

Bear Builder

Build a Bear
12.2021 - 03.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine the level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules, and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation, and care.
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Recommended, selected, and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Answered store and merchandise questions and led customers to the wanted items.
  • Stocked shelves and supplies, and organized displays to focus customer attention on specific items.
  • Organized the store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored inventory, keeping necessary supplies on hand.
  • Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
  • Organized children's birthday parties and led fun party games and activities to keep children entertained.
  • Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
  • Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
  • Handled cash transactions accurately and efficiently to facilitate smooth store operations.
  • Assembled custom plush toys according to customer specifications and preferences.
  • Maintained inventory accuracy by monitoring stock levels and replenishing supplies as needed.

Education

BA - Psychology, Minor in Visual Arts

St. John Fisher University
Rochester, NY
07.2025

High School Diploma -

Bishop Kearney High School
Rochester, NY
06-2021

Skills

  • Heavy Lifting
  • Flexible Schedule
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Maintenance and Light Repair
  • Attention to Detail
  • Special Request Accommodations
  • Party Decorating and Supplies
  • Greeting and Seating
  • Public Speaking and Performing
  • Written and oral communication skills
  • Contact follow-up
  • Friendly and outgoing
  • Conflict resolution
  • Children's Activities Planning
  • Product Recommendations
  • Customer Service
  • Policy and Procedure Adherence
  • Cash Handling
  • Verbal and Written Communication
  • Store Opening and Closing
  • Brand Promotion
  • Inventory Management
  • Item Ticketing and Pricing
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Product Knowledge

Awards

Dean’s List 2023, Dean’s List 2025

Timeline

Camp Counselor

Empowering People's Independence
05.2025 - 07.2025

Sales Associate

Spencers Gifts
08.2023 - Current

Bear Builder

Build a Bear
12.2021 - 03.2023

BA - Psychology, Minor in Visual Arts

St. John Fisher University

High School Diploma -

Bishop Kearney High School

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