TOMAS DUNHAM
San Antonio,TX
Summary
Highly driven and motivated operations leader with specialties in managing and optimizing robotics systems and large team leadership. Advanced knowledge of transportation and warehouse logistics with an expertise in analyzing and creating critical action plans for KPI improvement. Thrive in fast-paced, dynamic work environments as a people leader.
Overview
3
3
years of professional experience
Work History
Operations Manager III
Amazon
12.2023 - Current
- Devised processes to boost long-term business success, increase profit levels, and minimize losses, improving KPIs by 42% YoY
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce processing time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Area Manager of Operations II
Amazon
07.2022 - 12.2023
- Implement and optimize employee metric tracking system, improving employee productivity by 16% in 3 months
- Develop organizational systems to boost efficiency and keep operations scalable and agile for changing demands
- Coordinate leadership workshops to educate team members on best practices to optimize productivity
- Foster a high-quality work environment as measured through employee satisfaction ratings
- Supervise 75+ employees on sortation shift, overseeing efficiency of production and on-time dispatch.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
Area Manager of Operations I
Amazon
07.2021 - 07.2022
- Enhanced branch performance by implementing proven management processes to increase revenue based on set quality, cost, and people metric goals
- Set, enforced and optimized internal policies and processes to enhance cost metrics by 7% year over year and quality metrics 12% year over year; achieving station records and region records cost metrics, and world records in quality metrics
- Hired and trained 100+ new employees over the course of a year
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve skillsets for personalized development.
Education
Bachelor of Science: Industrial Distribution -
Texas A&M University
College Station, TX05.2021
Skills
- SQL, Python and R for data analytics
- Organizational Systems
- Financial Statement Review
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Performance reporting
- Process Improvement
- Workflow Optimization
- Inventory Control Processes
Timeline
Operations Manager III
Amazon
12.2023 - Current
Area Manager of Operations II
Amazon
07.2022 - 12.2023
Area Manager of Operations I
Amazon
07.2021 - 07.2022
Bachelor of Science: Industrial Distribution -
Texas A&M University