Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tomas Estrada Gonzalez

Lawndale,CA

Summary

Proven track record in enhancing dining experiences at Black Angus, adept at multitasking and maintaining exceptional customer service. Skilled in cash handling and fostering guest engagement, consistently improving service efficiency. Demonstrated ability to upsell, boosting sales through in-depth menu knowledge and personalized service.

Overview

25
25
years of professional experience

Work History

Server

Black Angus
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Busser

The San Franciscan Restaurant
01.2000 - Current


  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.

Vendor

Alpine Village Swapmeet
12.2008 - 02.2022
  • Displayed merchandise to attract customers and boost sales.
  • Established long-term relationships with key clients by providing consistent, high-quality service.
  • Small business, in charge of acknowledging expenses, and revenue.

Server

Blue Water Grill
03.2008 - 02.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Il Toscano
07.2007 - 11.2008
  • Served food and beverages promptly with focused attention to customer needs.

Server

Black Angus
06.2006 - 10.2008
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Misto Caffe' & Bakery
01.2003 - 09.2006
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Pollo Inka
02.2004 - 07.2006
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Olive Garden
10.1999 - 03.2004
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School -

Narbonne High School
Harbor City, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling

Languages

Spanish
Native or Bilingual

Timeline

Server

Black Angus
02.2022 - Current

Vendor

Alpine Village Swapmeet
12.2008 - 02.2022

Server

Blue Water Grill
03.2008 - 02.2010

Server

Il Toscano
07.2007 - 11.2008

Server

Black Angus
06.2006 - 10.2008

Server

Pollo Inka
02.2004 - 07.2006

Server

Misto Caffe' & Bakery
01.2003 - 09.2006

Busser

The San Franciscan Restaurant
01.2000 - Current

Server

Olive Garden
10.1999 - 03.2004

High School -

Narbonne High School

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Tomas Estrada Gonzalez