Tomas Gonzalez
12211 Highwater Rd,CA
Summary
Adept at fostering team success and enhancing customer satisfaction. Leveraged strong collaboration, leadership qualities, and innovative marketing strategies to boost team morale and productivity significantly. Excelled in multitasking and decision-making, ensuring high standards of service and operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Team Member
Pacific Park Amusement Park
04.2024 - 07.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Reduced wait times for customers by implementing more efficient checkout process.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Developed marketing materials to promote in-store events and special promotions.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Sales Associate
Super Star Car Wash
06.2023 - 12.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Solved customer challenges by offering relevant services.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Concessions Cashier
Regal Theater
09.2022 - 02.2023
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
Team Member
Taco Bell Restaurant
04.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Foothill High School
Bakersfield, CA06.2017
Skills
Attention to Detail
Collaboration and Teamwork
Following Instructions
Cleaning
Leadership Qualities
Workplace Safety
Decision-making capabilities
Creativity and Innovation
Goal Setting and Achievement
Active Listening
Time Management
Positive Attitude
Timeline
Team Member
Pacific Park Amusement Park
04.2024 - 07.2024
Sales Associate
Super Star Car Wash
06.2023 - 12.2023
Concessions Cashier
Regal Theater
09.2022 - 02.2023
Team Member
Taco Bell Restaurant
04.2022 - 08.2022
High School Diploma -
Foothill High School
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