Tomas James

Offered color matching expertise and paint product selection advice to assist customers with paint choice.

• Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
• Located merchandise in store for consumers and demonstrated usage of tools and prep items
• Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
• Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Developed and maintained strong relationships with assigned accounts.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Handled sensitive information of contractors and DIY customers to better facilitate getting them the products they need or wish to reorder/recommend something better for their project

• Built long-term relationships with guests to guarantee return.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Managed and double-checked current and projected occupancy statistics.
• Handled end-of-day reports, drawer balance and night audit.
• Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Contacted customers to assess satisfaction and current needs.
• Handled sensitive customer information and applied said knowledge to better help said customer with any issues or offer assistance,
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.