Tomas Lopez

Accomplished a 15% increase in activations month over month, as measured by regional sales data analysis, by strategically networking with local organizations, leaders, and consumers. This resulted in the establishment of 10 new partnerships, contributing to enhanced community connectivity and sustained relationships. Conducted highly successful community workshops, educating the public about available services, leading to a 25% rise in awareness and utilization of T-Mobile's offerings. Utilized follow-up and relationship building skills to educate community members on resources and Government assistance programs, leading to a 20% increase in program participation.

Managed Corporate accounts with monthly budgets of up to $3 million dollars, achieving a consistent 95% customer satisfaction rate based on quarterly surveys. Spearheaded the redesign of customer service processes and techniques using Agile methodologies, resulting in a 20% improvement in the overall customer experience. Trained and mentored customer success representatives and operation staff, leading to a 15% increase in team efficiency and effectiveness. Successfully achieved ambitious customer satisfaction objectives, leading to a 23% increase in customer retention and loyalty.

Consistently met and exceeded monthly revenue targets by 30% Mastered and improved sales prospecting, follow-up, and upsell processes, resulting in a 30% increase in lead conversion. Developed a deep understanding of company products and solutions, leading to the establishment of successful partnerships and increased customer loyalty. Engaged in daily cold calls and follow-ups, maintaining a pipeline of 100 active accounts, which led to a 20% growth in the client base.

Consistently surpassed weekly and monthly sales goals by 20%, generating a 10% revenue increase for the company. Developed and
maintained relationships with new and existing accounts, driving a 15% growth in customer retention and repeat business. Prospected and acquired new clients through networking, cold calling, canvassing, and referrals, contributing to a 25% expansion in the customer base. Collaborated with clients, project coordinators, and upper management to secure project approvals, ensuring quota fulfillment.

Received the prestigious Top Business CRU award in 2016, recognizing outstanding performance and dedication to customer satisfaction. Played a key role in helping the team meet and exceed CRU and Business application quotas by 20%. Utilized critical thinking to address customer needs and provide effective solutions, resulting in a 95% customer satisfaction rate. Ranked #1 in GLA for most TV products sold in December 2015, contributing to a record-breaking month for the company.