Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tomas Lopez

Licensed Master Barber
Plainview,TX

Summary

Dynamic Owner Operator at Tommy Fades with a proven track record in operations management and relationship building. Enhanced customer satisfaction through exceptional service and strategic marketing, resulting in a significant increase in clientele. Skilled in business planning and personnel management, fostering a collaborative team environment that drives success.

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Knowledgeable [Desired Position] with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner Operator

Tommy Fades
01.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Licensed Master Barber

Tommy Fades
01.2021 - Current
  • Handled cash transactions efficiently and accurately, maintaining accurate records of sales data for end-of-day reconciliations.
  • Increased client satisfaction by providing exceptional grooming services and personalized consultations.
  • Showcased exceptional precision in performing various cutting techniques, resulting in high-quality haircuts tailored to individual preferences.
  • Mentored junior barbers, sharing best practices and fostering their professional growth.
  • Maintained clean workstations throughout the day by adhering to rigorous sterilization protocols after each service provided.
  • Stayed current with industry trends through ongoing education and training opportunities, enhancing the range of offered services.
  • Monitored inventory levels, ensuring adequate supplies were always on hand for seamless service provision.
  • Educated clients on proper grooming habits and recommended suitable products based on their needs, promoting healthier hair and scalp conditions.
  • Performed hot towel shaves with skillful technique, providing a relaxing experience for clients while minimizing skin irritation.
  • Delivered expert beard trims, shaping facial hair according to client requests while maintaining symmetry and balance.
  • Provided professional styling advice as part of consultations, working closely with clients to achieve desired looks that suited their lifestyle.
  • Collaborated with salon management to develop marketing strategies that boosted overall business performance.
  • Efficiently managed time-sensitive tasks such as shampooing multiple clients while ensuring their comfort and maintaining high-quality services.
  • Contributed to a positive workplace culture by collaborating effectively with colleagues and actively participating in team meetings and training sessions.
  • Demonstrated adaptability when working with diverse clientele, employing various hair cutting and styling techniques to meet unique needs.
  • Assisted colleagues during busy periods or staff shortages as needed to maintain optimal workflow throughout the salon space.
  • Implemented new sanitation procedures for a cleaner and safer work environment for both employees and clients.
  • Created a welcoming atmosphere by engaging in friendly conversations with clients while respecting their personal boundaries during appointments.
  • Built a loyal customer base through excellent communication skills, industry knowledge, and attention to detail.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily clientele capacity.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Licensed Master Barber

Tru Barber Shop
01.2006 - 12.2020
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Increased market share with strategic business development efforts, expanding into untapped markets.

Education

Bachelor of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
10-2028

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Sales negotiation
  • Personnel management
  • Staffing
  • Operations oversight
  • Strategic planning
  • Operational reporting
  • Relationship management

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Served up to 60 clients per day.
  • Supervised team of 10 staff members.
  • Exemplary Attendance Award in 2020
  • Have had clients such as UFC fighter John angel Yanis and Jonathan martinez

Certification

  • Licensed Barber - 2006- present

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Owner Operator

Tommy Fades
01.2021 - Current

Licensed Master Barber

Tommy Fades
01.2021 - Current

Licensed Master Barber

Tru Barber Shop
01.2006 - 12.2020

Bachelor of Science - Cyber Security

Southern New Hampshire University

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