Tomas Lopez
Avondale,AZ
Summary
Passionate Behavioral Technician with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
SimonMed Imaging
Phoenix, Arizona
03.2025 - Current
- Managed inbound calls to schedule imaging appointments efficiently.
- Provided clear information about services and procedures to patients.
- Resolved patient inquiries and concerns with empathy and professionalism.
- Documented patient interactions accurately in the scheduling system.
- Maintained knowledge of insurance coverage and verification processes.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Collaborated with team members to enhance service delivery standards.
Client Representative
Jewish Family and Children Services
Phoenix, AZ
01.2024 - 02.2025
- Collaborated with other departments to ensure customer satisfaction goals were met.
- Participated in team meetings to discuss strategies for improving customer experience.
- Provided customer service and support to clients via phone and email.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with all applicable laws related to client relations management.
- Suggested process improvements that would enhance customer experience.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Behavioral Technician
Centria Autism Center
Phoenix, AZ
03.2023 - 10.2024
- Assisted with building life and social skills useful for everyday activities and interactions.
- Applied proven strategies to positively affect client behaviors.
- Developed activity plans and instructional materials to assist with treatment.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Identified and addressed individual mental health challenges to support patients.
Cashier/Personal Shopper
Sams Club
Avondale, AZ
08.2020 - 02.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Reduced process lags by training employees on best practices and protocols.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
Education
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Tempe, AZ05-2027
Associate of Arts - Public Relations
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2024
High School Diploma -
Westview High School
Avondale, AZ05.2020
Skills
- Excellent Customer Service Skills
- Problem Solving
- Adaptability and Flexibility
- Mental Healthcare
- Active Listening
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Service planning
- Disabilities Support
- Client documentation
- Active listening
- Interpersonal communication
- Teamwork
- Multitasking Abilities
- Excellent communication
- Effective communication
- Multitasking capacity
- Critical thinking
- System documentation
- Call center customer service
- Answering questions
- Call controlling
Certification
- CPR Certification
Timeline
Call Center Representative
SimonMed Imaging
03.2025 - Current
Client Representative
Jewish Family and Children Services
01.2024 - 02.2025
Behavioral Technician
Centria Autism Center
03.2023 - 10.2024
Cashier/Personal Shopper
Sams Club
08.2020 - 02.2023
Associate of Arts - Public Relations
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Westview High School
Bachelor of Arts - Journalism And Mass Communication
Arizona State University