Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomas Martinez

Amarillo,TX

Summary

Dedicated telecommunications professional with exceptional leadership, training and personnel management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans. Telecommunications Manager focused on leading day-to-day operations and major projects. Quality-minded, decisive and persistent in following through with objectives. Excellent communication, organizational and budget administration skills. Seasoned transportation professional knowledgeable about railway and yard operations. Background overseeing switching, cargo handling and safety needs. Possessing [Area of certification] and advanced understanding of [Area of expertise].

Overview

38
38
years of professional experience

Work History

Railroad Conductor

BNSF Railway
03.2004 - Current
  • Evaluated crew performance regularly to identify areas for improvement and provide constructive feedback for development purposes.
  • Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
  • Performed daily inspections on switches.
  • Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
  • Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
  • Ensured compliance with federal regulations regarding hazardous materials transportation by maintaining proper documentation and adhering to strict handling procedures.
  • Cut, switched and supervised loading and unloading of railcars.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Inspected train in motion and stationary to determine proper functionality.
  • Maintained accurate documentation of cargo manifests, trip logs, and timekeeping records for regulatory compliance.

Telephone Central Office Supervisor

NTS Communications
02.2000 - 03.2004
  • Created and managed project plans, timelines and budgets.
  • Installation Maintenance and Repair of various types of T-Carrier transmission systems and Cisco/Cerent Optical Transmission equipment.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Gathered, organized and input information into digital database.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained database systems to track and analyze operational data.
  • Assessed facilities to determine capacity and needs for telecommunications systems.
  • Implemented security protocols to protect sensitive data and maintain compliance with industry regulations.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Reduced downtime for clients by proactively addressing potential issues through regular monitoring and troubleshooting.

Telephone Systems Installer

Executone Of Texas
02.1997 - 02.2000
  • Assisted with system design and layout to optimize installations and continuous performance.
  • Completed projects within budget constraints through careful planning and resource management.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Assisted in the development of installation guidelines based on industry standards, promoting consistency across all projects while meeting specific client requirements.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Telephone Technician

Northwest Texas Healthcare
06.1994 - 06.1996
  • Enhanced team productivity by sharing technical knowledge and providing guidance to junior technicians during on-the-job training.
  • Streamlined communication networks by installing and configuring new telephone systems to meet client needs.
  • Contributed to a safe working environment by adhering to strict safety protocols while performing tasks involving electrical components or heights.
  • Maximized system efficiency by identifying areas for improvement during routine maintenance checks.
  • Read blueprints and schematics to correctly place equipment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Collaborated closely with other technicians during major projects, leveraging collective expertise for successful outcomes.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responded to service requests during and after business hours.
  • Ensured optimal performance of telephone systems by conducting regular testing and troubleshooting procedures.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Telephone/Dial Central Office Technician

United States Army
06.1986 - 06.1994
  • Observed safety protocols and security requirements.
  • Assisted in training junior technicians on proper maintenance techniques, fostering a skilled workforce within the team.
  • Coordinated installation of new users and relocations of existing users.
  • Recorded inventory counts of central office equipment.
  • Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
  • Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
  • Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
  • Responded to service requests during and after business hours.
  • Performed preventive maintenance of telecommunications equipment.
  • Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Maintenance and Repair various Analog/Digital Telephone Instruments
  • Performed and supervised maintenance, installation and programming of telephone central office equipment and various digital and analog Business Telephone Systems
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Supervised and instructed on programming and operation of Single Channel Ground & Airborne Radio System for the US Army. Organized and supervised maintenance and installation of digital communications equipment.


Education

Associate of Applied Science - Business Administration

Amarillo College
Amarillo, TX
2001

Associate of Applied Science - Telecommunications

Cochise College
Douglas, AZ
1991

No Degree - General Studies

University of Maryland
SHAPE, Belgium
1988

High School Diploma -

Tascosa High School
Amarillo, TX
05.1986

Skills

  • Mechanical Aptitude
  • Setting tempos
  • Train assembly
  • Audience Engagement
  • Performance Monitoring Techniques
  • Project Coordination
  • Equipment Maintenance
  • Preventive Maintenance

Timeline

Railroad Conductor

BNSF Railway
03.2004 - Current

Telephone Central Office Supervisor

NTS Communications
02.2000 - 03.2004

Telephone Systems Installer

Executone Of Texas
02.1997 - 02.2000

Telephone Technician

Northwest Texas Healthcare
06.1994 - 06.1996

Telephone/Dial Central Office Technician

United States Army
06.1986 - 06.1994

Associate of Applied Science - Business Administration

Amarillo College

Associate of Applied Science - Telecommunications

Cochise College

No Degree - General Studies

University of Maryland

High School Diploma -

Tascosa High School

Similar Profiles

CREATE PROFILE
Tomas Martinez