Tomas Masinda
Edina,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Managing Director
JustInCaseLLC
09.2021 - 08.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced operational risks while organizing data to forecast performance trends
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Managed purchasing, sales, marketing and customer account operations efficiently
Lifetime Barista
Lifetime Cafe
08.2020 - 01.2021
- Trained new employees, sharing knowledge and expertise of coffees, smoothies, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Education
High School Diploma -
Edina High School
6754 Valley View Rd, Edina, MN 5543905.2021
Skills
- Recruitment Strategies
- Sales Leadership
- Mentoring and training
- Financial Management
- Stock Management
Timeline
Managing Director
JustInCaseLLC
09.2021 - 08.2024
Lifetime Barista
Lifetime Cafe
08.2020 - 01.2021
High School Diploma -
Edina High School
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