Tomas David Munoz Alzate
Queens,NY
Summary
Hardworking Exterminator bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems.
Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches.
Knowledgeable technician in the pest control industry promoting customer-centered, service skills. Well-versed in all safety measures and the latest trends in controlling infestations.
Looking for a Pest Control Technician role at a company with a high potential for growth. Experienced pest control professional with 2+ years focused on preventing and eliminating infections for residential and commercial customers.
Well-versed in applying chemicals and using fumigants safely. Excellent skills in interpersonal communication, customer service and sales.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Exterminator
Private Exterminating Inc.
02.2022 - Current
- Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.
- Improved customer satisfaction by providing timely and efficient extermination services.
- Maintained a safe work environment by adhering to safety regulations and using appropriate protective gear.
- Reduced callbacks for pest control issues with meticulous application of treatments and diligent follow-up visits.
- Enhanced team productivity by sharing knowledge and expertise with fellow exterminators, leading to more effective service delivery.
- Assisted clients in preventing future infestations through education on proper sanitation and home maintenance practices.
- Stayed current on industry trends and developments, attending conferences and workshops to continuously improve skills and knowledge.
- Developed customized treatment plans tailored to the specific needs of each client''s property, ensuring optimal effectiveness.
- Managed inventory efficiently, maintaining adequate stock levels of pesticides and equipment while minimizing waste.
- Built strong relationships with clients, earning trust through professionalism, reliability, and consistent results.
- Collaborated with property managers to address large-scale infestations in apartment complexes or commercial properties.
- Handled emergency situations calmly and efficiently, quickly assessing the severity of the problem and implementing appropriate solutions.
- Documented all service-related activities accurately in company database for reporting purposes and future reference.
- Increased overall efficiency by streamlining processes for scheduling appointments, managing workload, and coordinating with other team members as needed.
- Utilized integrated pest management techniques to minimize environmental impact while effectively addressing pest problems.
- Maintained clear communication channels between customers regarding expectations during treatment procedures.
- Safeguarded public health by eliminating pests carrying diseases such as rodents or insects.
- Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
- Conducted follow-up visits after treatments were completed to ensure customer satisfaction and the absence of pests.
- Utilized environmentally conscious methods and products, reducing potential harm to wildlife and the ecosystem.
- Complied with safety guidelines and regulations with during pest control processes.
- Drove to customer residences and places of business to inspect for pests.
- Prepared reports and kept detailed records of pest control activities.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Fostered excellent service leading to positive online reviews.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Inspected commercial and residential buildings and structures for pest issues.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Utilized computer software to manage customer information and service scheduling.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
Driver, Warehouse Orders
Axxion
02.2018 - 04.2020
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Call Center Team Leader
Teleperformance
01.2017 - 02.2018
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in a timely manner.
- Coached and mentored team members for improved performance, resulting in increased call handling efficiency and reduced wait times.
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and smoother integration into the team.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
- Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively while maintaining excellent attention to detail.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call center operations.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Promoted a culture of continuous learning, providing ongoing training opportunities and resources for call center team members.
- Leveraged advanced problem-solving skills to address customer inquiries quickly and effectively, leading to increased satisfaction rates.
- Adapted call center operations in response to evolving business needs, ensuring seamless transitions during periods of change and growth.
Infantryman
US Army
01.2015 - 10.2016
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Increased mission success rate through thorough planning and coordination with other units.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Reduced casualties during operations by implementing proper safety procedures and risk management techniques.
- Built strong relationships with local communities, fostering trust and cooperation for successful missions.
- Conducted reconnaissance patrols to gather valuable intelligence, contributing to informed decision-making during operations.
- Led a squad of infantrymen in various combat situations, achieving objectives while minimizing losses.
- Collaborated with support elements to ensure timely delivery of supplies and reinforcements during missions.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Secured key locations during operations, establishing a safe environment for friendly forces to operate within.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
- Assisted in the evacuation of wounded personnel from the battlefield, ensuring they received timely medical treatment.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Participated in humanitarian aid missions, delivering essential supplies to affected populations.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Evaluated soldier performance through regular assessments and feedback sessions, promoting continuous improvement within the unit.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Established defensive positions to protect against enemy forces.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
- Trained teams on emergency situation preparedness and [Technique] in tactical planning, equipment maintenance, and weapon use.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Trained new infantry soldiers on standard operating procedures.
- Instructed squad members on proper use of weapons and equipment.
- Executed directives from command center with necessary timeliness and efficiency.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.2014
Skills
- Sanitation Practices
- Chemical Handling
- Preventive Measures
- Client Education
- Safety Protocols
- Critical Thinking
- Teamwork Abilities
- Customer Service
- First Aid Certification
- Termite Inspection
- Computer Literacy
- Time Management
- Conflict Resolution
- Hazardous Material Handling
- Fumigation Techniques
- Decision Making
- Public Health Awareness
- Residential Pest Control
- Physical Stamina
- Rodent Control
- Record Keeping
- Project Management
- Adaptability
- Interpersonal Skills
- Active Listening
- Organic Pest Control
- Insect Control
- Attention to Detail
- Multitasking
- Pesticide Application
- Pest Monitoring
- Pest Identification
- Data Analysis
- Commercial Pest Control
- Sales Techniques
- Problem Solving
- Quality Control
- Equipment Maintenance
- Preventative Measures
- Pest Exclusion Techniques
- Service Sales
- Pest Removal
- Appointment Scheduling
- Time Tracking
- Service Vehicle Maintenance
- Communicative and Articulate
- Pest Inspections
- Adaptable
- Valid [State] Driver's License
- Dependable and Reliable
Accomplishments
- Submitted all customer invoices in a timely manner to ensure the highest level of service and promote prompt payment.
Certification
- Sales Essentials Certificate
Marathoner
Running Is my Passion...
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Exterminator
Private Exterminating Inc.
02.2022 - Current
Driver, Warehouse Orders
Axxion
02.2018 - 04.2020
Call Center Team Leader
Teleperformance
01.2017 - 02.2018
Infantryman
US Army
01.2015 - 10.2016
High School Diploma -
John Adams High School
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