Tomas Norman

• Partner with Product Managers to align product vision and strategy with execution,

translating insurance strategy into actionable product backlogs and features.

• Defined and delivered platform enhancements that support underwriting, claims, and

policy servicing workflows, improving efficiency and customer experience.

• Support creation and prioritization of epics and user stories in JIRA, with clear acceptance

criteria and ongoing backlog health across the SDLC.

• Collaborate daily with Agile scrum teams to clarify business requirements, remove

blockers, and ensure delivery is aligned with quarterly planning goals.

• Collect and report on key performance indicators (KPIs) to guide product decisions,

monitor platform health, and ensure regulatory compliance.

• Create documentation and roadmaps that reflect evolving platform capabilities and

stakeholder needs.

• Conduct feasibility analysis and cost/benefit assessments for proposed enhancements.

• Communicate effectively with both technical and executive stakeholders to manage

expectations and promote transparency.

• Participate in PI Planning, retrospectives, demos, and agile ceremonies to support crossfunctional

alignment.

• Partnered with Product Managers and business stakeholders to understand banking

workflows across retail and commercial operations.

• Conducted gap analyses and feasibility reviews to align business requirements with

system functionality.

• Managed backlog grooming sessions, wrote detailed user stories with acceptance

criteria, and supported sprint prioritization.

• Facilitated demos of new product features, gathering continuous feedback from internal

business units.

• Collaborated with security architect and fraud teams to translate risk models into

product requirements, building customer authentication rule logic into our workflows to

support real-time customer authentication decisions and regulatory compliance.

• Supported testing phases (UAT, system, regression) and managed defect triage meetings

to ensure timely resolutions.

• Defined and implemented customer authentication rule engine to dynamically assess

session risk and enforce adaptive controls, enhancing fraud prevention while minimizing

customer friction across digital banking channels.

• Created workflow diagrams and documented business and technical use cases for

requirements traceability.

• Participated in quarterly planning and translated regulatory and compliance

requirements into actionable product features.

• Utilized Excel (pivot tables, VLOOKUPs) to analyze and validate banking data.

• Provided technical expertise for the design and implementation of complex IT solutions

to meet customer requirements.

• Created, documented and implemented a wide variety of IT systems including networks,

software applications, hardware components, database management systems and

security protocols.

• Developed and maintained customer relationships by providing IT support and guidance

to ensure client satisfaction.

• Implemented changes to existing systems based on user feedback while ensuring

compliance with industry standards and regulations.

• Collaborated with internal teams to create detailed project plans outlining timeline,

budget, resources needed, deliverables and milestones.

• Deployed new technologies such as cloud computing services, virtualization